[Cliff perkins]

Hi
I had a house today started cleaning windows and lady comes out.
Her hi can you clean garage window
Me. Sorry wasnt included in price
Her.its just 1 window.and a door

Now last time she asked me to clean this window i said no because all the paint was flakeing and i didnt want it all over my brush.

Anyway

Me.did you send payment for last clean.
Her.i paid you.
Me.oh ok i cant check cuz i dont have my accounts book with me.how did you pay.
Her.i bloody paid you i pay all my bills all the time.
Me .im not saying you havnt i was just asking because i remember you not being home last time.
Her.turns her back on me walks off into back door screaming and shouting and slams door.

Im standing there thinking blimey shes mad shall i pack up n go or give her a knock.


Anyway
I knocked on back door.
Hello sorry if i upset you there is no point in getting upset i was merely asking because i cant check.whats your phone number and i will call you when i get home.she gave me that and handed me £15 cash over makeing a point that shes paid for this clean.

Anyway she went out and left me to the clean.
After i left her a note saying heres your next date and ive cleaned your garage window and door and will include it for free on each clean.
Im sorry i upset you but that was never my intention.


Some people ay.all i did was ask if she paid for last clean look what trouble that got me into.

I very nearly thought sod it knock her of my books because shes mad.

What would you lot of done .

Regards cliff

[colin purewater]

I don't think it is up to the custy to tell you
If they have paid or not mate.

Mad customers are mg best I love them keep well entertained!!

[Mike_G]

I would of just done the garage window, you could of done it less time than you spent talking to her about it.

[Cliff perkins]

i did the garage window in the end to shut her up,but my brush was covered in paint flakes after so wasnt amused it will take me ages to get them out the brush and im finding them all over the windows that i cleaned several jobs after.

she is bonkers but as the saying goes the customer is alright right.
still down to each individual if they charge for extras or not though.

regards

[SunShineCleaning]

She was obviously having a bad day and you were on hand to take the brunt of it.
We dont know what goes on in peoples lives and it could be she is dealing with some crisis or other.
I dont ever take it personally and move on.

[C o z y]

I'd get another customer in the area and keep an eye on this one. If she kicks off again, take the money and forget her. If she behaves, keep her. That way, if you sack her, you already have a replacement, and if you keep her, you have an extra customer.

[4S Cleaning]

Should have tradded the garage 

[Ian101]

I had a customers neighbour go mental at me a few years back as I had run my house over her lawn - caught me off guard so didn't really have chance to give a smart ass reply.

Later found out her 6 year old Grandson was dying from luikemia !

[EandM]

I had a customers neighbour go mental at me a few years back as I had run my house over her lawn - caught me off guard so didn't really have chance to give a smart ass reply.





Running a house over someones lawn would probably upset anybody...

[g.brookes]

i agree with sunshine.  out of the (on average ) 300 customers you see a month, im sure a good handful of them have some sort of major bad news going on when we come round.  just dont take it personally

[Cliff perkins]

I think i need a better system where if i have to ask a custy if she owes me last clean i can find out there and then if im owed anything without asking.

Im never going to ask a custy if they owe me anything again.

To much hassle.

Im sure she be fine next visit i went out of my way to show her.

[davids3511]

I think i need a better system where if i have to ask a custy if she owes me last clean i can find out there and then if im owed anything without asking.

Im never going to ask a custy if they owe me anything again.

To much hassle.

Im sure she be fine next visit i went out of my way to show her.

Use George. It will tell you what is owed by who. You really should know this and not have to ask the custy.

[Cliff perkins]

I know this now 

[Cliff perkins]

I know this now 

does george work on apple products ?

[dazmond]

I'm sorry mate but you should know if they owe you!I know exactly if a custy owes me 2 months etc as its on my worksheets.get some round software and get organised!!! .

Regards

Dazmond

[dazmond]

Cleaning a garage window if asked is no problem either.we are in a services industry!the odd extra doesnt hurt anyone and gives u a good reputation.imo your attitude is the problem here not the custys.

[James chapman]

I would have just done the window and door with spray and cloth. Nice little touches like that keep em sweet....for christmas

[dannymack]

I agree with Dazza i would of done the garage and said no probs s for paint flakes on the brush they would come off when you clean next job does seem you have abit of an attitude m8..Its these people that keep you in business and a couple extra windows to clean surely is no big deal !!!

[rosskesava]

Cliff, I hope this doesn't sound rude.

What I can't work out is why ask the customer if she has paid in the first place when you don't know don't know yourself and then tell the customer you don't know.

Not only does it make no sense but it sort of creates an argument out of nothing.

Also as written above, I would have done the doors without question.

The flaking paint - wet a sponge using the pole, go over the doors with the sponge and rinse using the pole.

[Cliff perkins]

Cleaning a garage window if asked is no problem either.we are in a services industry!the odd extra doesnt hurt anyone and gives u a good reputation.imo your attitude is the problem here not the custys.

thanks dazz