I want to thank Stuart for this thread and comments, however, I would like to take this opportunity to clarify one very important factor in Customer Satisfaction whether it was in regards to Stuart Clark, or any one else whomever purchases from our great friends at
SOLUTION, Cornwall, and specifically, Mr. Nicholas White. This effort was definently not mine alone by far.
Without the continued (and relentless) behind the scenes effort of Mr. White and his fabulous team at
SOLUTIONS whom gave their all (
and more!!!) to help Stuart, this situation might still be on going for whatever reason. I can attest to the fact, that this had cost Mr. White a ton of money out of pocket, something that he never ever complained about because his only focus was to help solve a situation, and, offer a form of customer satisfaction that most others may not , or would never consider. Then, and only then, figure out the "why's & whatevers"....
only after......the customer was truly satisfied. That is his pure nature and a quality that I have always admired.
Personally, I have never met or had the absolute pleasure of working with such a Company, team, and individual in this Industry who puts as much energy into his business as Mr. White. And that is a fact.
My final comment would be respectfully directed at Mr. Mike Halliday who stated:
"
'outstanding customer service' or damage limitation?"
Well, you can interperate it any way you wish, however, I would conclude that the people at SOLUTIONS has always had:
OUTSTANDING customer service
AND customer satisfaction!
Thanks to all and we are all glad that Stuart Clark is a happy customer.
Ed Valentine
