[Carpet Dawg]

Garry, I dont see whats wrong with that reply?

[richie]

nor do i

[garry22]

Nor do I.

Everyone seemed to be getting on well at that point and Joe was made quite welcome. I would say the majority of people on the forum were trying to be helpful.

[richie]

Maybe you could add a post on the post in cleantalk to say Joe isnt a supplier and isnt able to post because the moderators of cleantalk will no longer allow him to post.  That way people will know why he hasnt replied or been able to defend himself.

[garry22]

One of the moderators had stated that Joe's account had been blocked

[dan paton]

even though i've bought stuff from this company and been pleased with them . reading the posts here it does seem like one boss and his band of followers on cleantalk . just joined tonight but it'll probably be blocked once they read this . i can also understand joe's frustration if nick can say anything on there but block joe from replying . but who is to say their in the wrong surely a moderator from cleantalk can come on and put their case accross or apologise . it would clear the matter up as not all their customers are on cleantalk . surely it would be in their best interest as they could lose business over this

[Joe W Brown]

Thanks everyone for your kind replies. Its nice to know im not alone with this.

Since all this happened I have had more luck with mpower. In ive been using it less diluted as a spotter (maybe 20:1) all day today and its been working wonders with makeup.

I used warm mpower 100:1 side by side with a high ph heavy duty prespray the other day and mpower proved far more effective.

I suppose im gonna have to put my pride aside and try out some more solutions products. They certainly havnt done themselfs any favours on the customer service side though.

[mark_roberts]

Mpower is hit and miss for lots of guys.  Works better for me as a deodorisor.

Why don't you post the invoice on here to prove your innocence.  Maybe they will have second thoughts.

Mark

[Joe W Brown]

http://db.tt/8LhL7lMW

http://db.tt/Nh0XcYzS


As can be seen on the second link - invoice address was of a friend who assists my funding.


The shipping name and address was, however, me.

This invoice number was sent by public post and email to cleantalk, however they neglected to approve the post or reply to my email.

[Darren O]

Is Jim Neal still a mod on Cleantalk surprised he hasnt anything to say usually cant shut the guy up.

[richie]

Well there's proof enough although i never doubted you Joe.

LMAO @ Darrens comment to Jim Neal

[Ian Gourlay]

Yes but I can see why Nick thought you were not customer as your friend paid.

[richie]

I dont see what that has to do with it though.  At the end of the day its all down to the fact Joe posted a negative comment about M Power......Cleantalk / Solutions obviously cant take negative comments about their chemical range. So if your on their forum you say good things or nothing at all.

[Ian Gourlay]

But as I understand it Nick checked to see if Joe had actually bought the product and because his friend had it might had looked as if somebody was just having a go for the sake off it.

Nick does protect is company and does challenge negative posts.

[richie]

Thats the point though isnt it....Nick does challenge negative posts.  Surely the best way to go about it would have been to contact Joe directly, if there was a doubt over Joe's purchase then he should have asked for proof instead of going out and basically calling him a lier.   

Nick can be a decent guy when he wants to be but what he has to realise is that not everyone will rate his chemical range and he should take the negatives on the chin instead of jumping in feet first.  Look through the forums, someone will say a negative about every chemical from every supplier but you dont see those other suppliers jumping in feet first and calling people liers.

[Joe W Brown]

But as I understand it Nick checked to see if Joe had actually bought the product and because his friend had it might had looked as if somebody was just having a go for the sake off it.

Nick does protect is company and does challenge negative posts.

It still doesn't explain why he deleted any public posts by me and too this day has not replied to my email.

I am pretty sure he is aware of this thread, but is still yet to make an apology or offer an explanation.

It's quite saddening customer service, however you look at it.

[Joe W Brown]

Well there's proof enough although i never doubted you Joe.

LMAO @ Darrens comment to Jim Neal

Thanks mate.

[*Hector*]

Look through the forums, someone will say a negative about every chemical from every supplier but you dont see those other suppliers jumping in feet first and calling people liers.

No you don't Richie.... However those chemical suppliers do NOT own the forums where the negative comments are being made...

Nick does own cleantalk and as such has the right to not have negative comments about his products..

Not saying I like it.... but it is his right... His playground and his rules...

I don't go on there any more (cleantalk) ... too closed a shop for me and a lot of sycophants.... I do still however use the products...

[richie]

Well im guessing he deleted your public posts because as i have said he does not like negative comments and more often than not.....if Nick gets a bee in his bonnet he sticks with it and wont reply to any form of contact (been there done that).  

As far as i can tell you you have done everything within your power to resolve the issue without any kind of response, that in itself speaks volume to me.  

[richie]

Hector i see your point but the point i made earlier is Cleantalk was supposed to be a open forum......haha yeah open providing you up-talk Solutions chemicals and other products.