[Ian Gourlay]

One of the selling features in higher price carpet cleaning is that you do a thorough job starting with vacuming the carpet

Many homes have quality cleaners costing in the region of £300 the days of the £60 cleaner have gone in quality homes.

So how do you explain the need to vacum to the customer.

How to you dress it  up.


Is there a correct and a wrong way to do this task?

[carpetclean]

I simply put in a new bag vacuum  even though they have just vacuumed themselves , then i ask them to feel the bag they are usually amazed at what is in there. but saying that you can demonstrate with a little hunter that shows in the see through container what is coming off the carpet, then thay are willing to listen.

[mark_lane]

Dry soil removal is a key part of the cleaning process,any dry soil left in the carpet will make it harder to wet clean and you could end up with re-soiling problems,firstly the vacuum cleaner should have  a motorised beater bar to help breakup compact soil and heavy particles  that lay at the bottom of the pile.while vacuuming you will be able to give a in depth inspection for any spots or stains that need to be treated or damage that you need to be aware of,most cleaners would move the vauum cleaner backwards and forwards in 1 motion not realising that the only effective cleaning is done on the pulling stroke ,seperate dust filters can be purchesed that can be attached to most upright vacuum cleaners for demonstration purposes.
  cheers mark

[cleaning co]

hi mark thanks for an insight in how to vac a carpet ,i will now put that into pratice on my next job, il let u know how i get on
cheers gary

[mark_lane]

sure you will Gary LOL

[Ian Gourlay]

My question was in two parts.

My main question is how do you sell this process.?

Demo good, But there must be more?

[COLIN BRIGHT]

you don't need to sell it

if you explain the process that you go through to get the highest standard of cleaning, it explains itself

also in my experience these cleaning ladies/firms don't always use a vaccumm that is sufficient to get deep down into the fibres to remove the soil in preperation for deep cleaning

hope this helps.

[mark_lane]

I agree with Colin ,explaining the process you go through is selling it

[Ian Gourlay]

Well
thanks for trying,

I was hoping for somthing a bit more ellaborate.

Will have to keep working on it.

Mark thanks for your contribution

I will disect every word.

Many Thanks

Ian

[craigp]

do customers really want a demo? how to vac, and how you can vac twice and wow! dirt still comes up,   amazing!            sure the customer not just being polite and pretending to be interested?

                      i be borded to death!!!!

[Shaun_Ashmore]

Try selling it as more then just picking up the stray bits.

Why the need

1. You could say it removes up to 80% of dry soil then explai the different types of soils (you will sound professional)
2. Opens the pile before water cleaning starts
3. A professional vacuum will always be better than a domestic one
4. Allows you to see the carpet you are about to wet clean in more detail
5. Part of the 'professional' cleaning process

What will happen if YOU don't do it

1. Not get full dirt removal therefore a duller carpet and quicker resoiling
2. The dirt will turn to mud and may get pushed further into the carpet

I'm sure that there are a few more you just have to think.

Shaun

[Shaun_Ashmore]

I must admit telling the customer how to vacuum can to some seem condesending so if asked I'll show, I think Ken Wainright shows them but you have got to have a willing partisipant.

Shaun

[Graeme@Access]

Hi,

I agree with Shaun in terms of the five points and our clients seem to believe me when we go through them.

We use a Kirby and most households have at least heard of them, maybe even had the salesman demo.  They allways think that it would do a much better job than thier dyson/<insert crappy hoover name> will do.

However, I dont know how you could work in a demo while trying to close the sale... maybe take the vacuum cleaner with you?  I have seen a video clip of a sebo user picking some shunk out the filter and adding water to make mud.  Personally, i thought it was overkill.  I guess you could take some dust in a test tube and add some water?

... or take 2 test tubes of machine waste.  One from a clean with pre-vac and one without.  Hmmm, im warming to this but still think its overkill.

Graeme
Access Cleaning Solutions

[Ian Gourlay]

Thanks Shaun,

To be honest Im trying to update that  stuff I got  from my Mentor

Ive got 3 pages of spiel but it does not apply to my Vac

So all though I am adapting it  In just seeing if anyone has anything  to add,

Regards

Ian

[therapist]

Morning Ian'

I know that some houses do need vaccuming, but if you don't reckon it's necessary and you know your machine, when fully utilised will do the job, why bother.

The time saved can equate to a lower price and a happy customer

rm