[mickwc]

Hi all, had my canvasser out today.
From what he tells me, people were happy with price quoted but they didn't want to leave details (we ask for name and mob no as we text prior to clean).
Obviously some of these are just trying to get rid of us from their doorstep but anyone have experience regarding people worried about security, divulging their details on their doorstep etc?
Not had this amount of people saying this before - any ways around this???

[stuart mc]

yes don't ask there name or phone number, just take the address and clean, you have to earn trust I wouldn't give details out on my doorstep either

[home6442]

Why do you need to text before cleaning.

[richard jagger]

Its good service ,newbie.

[Bay View WCS]

Its good service ,newbie.

Bit sarky - wrong side of bed this morning? 

[richardlingard]

you do want to take a contact number, so you can call for payment rather than having to leave the house

[SPE]

I dont have a canvasser, infact I dont canvass .
But could the problem be the homeowner divulging information to a third party (as they see it) .
If I were not a window cleaner and a canvasser knocked my door of an evening on behalf of a wc I'd never met and who had not yet actually materialised  to clean my windows I would probably feel the same.

any new customer gets my full name , address and telephone number at the door on completion or during the work, and I ask the same of them.
They have the option to pay in future by bacs, I have their surname for that reason to identify payment on my statement and I take a telephone number (landline or mobile or both ) so I can chase any non or late payments without having to leave my sofa, sorted 

[C o z y]

Its good service ,newbie.

So are you saying that John's a newbie window cleaner because he's not posted much on here, or do you think he doesn't know what you think good service is because you think he's a newbie? Do you know how long he's been a window cleaner?

[mickwc]

been out again today same area but on a different estate, this time all new customers have giving full details. the other estate was "abit more up market" maybe they just get door knockers all the time??

[Granny]

been out again today same area but on a different estate, this time all new customers have giving full details. the other estate was "abit more up market" maybe they just get door knockers all the time??

Or maybe they feel they have more to lose?
Poor areas are less vulnerable in some ways because they have (relatively) nothing worth taking.