[david@zap-clean]

I though I'd share with you an amusing story (from a very dear friend) about one of my recent pre-launch training cleaning jobs...
-------- Original Message --------
<snip intro>
David cleaned our lounge carpet as promised this morning, and the role play started immediately he rang the doorbell.

He introduced himself as the carpet cleaner and I asked him for I.D., well that surprised him cos he d
idn't have any so there we were sorting it out....he said what more proof did I want that it was him as he had a van with the logo on the side, well it's blank...he could be any old pikey turning up and was he going to con all the poor old pensioners too?

So Dave's also going to get some logo t-shirts and a name badge!!

After 10 minutes I finally let him in and after a short introduction he said he would measure the lounge to confirm the size I gave him over the phone.

So out comes the first gadget...well modern technology is all very well when it works, but his electronic zappy measuring device gave so many different readings we ended up with a carpet the size of a football pitch, I then suggested that he was actually pointing his tool out of the window so it measured the length of the drive as well as the lounge !! So eventually he started the cleaning process, and very professional he was too, I'd recommend him to everyone, and you know how men always reckon most things are longer and wider than they actually are.....uh hum.....well I WAS very impressed with the size of his hose, it's HUGE !!!

When finished he asked me how I would pay, and when I said I had no money and wanted to pay him 'in kind' he said 'No Chance' ...he was too knackered from the last job, so we had a cup of tea instead. (He may well come across these queries when he gets the clients rolling in so I think it was helpful) !

Our carpet looks beautifully clean now, I just need to stop Jonny going in there and we'll keep it looking lovely!!! Thanks Dave, you've done a brill job !!!

See you all soon,
Julia W. xxxx

[Doctor Carpet (Ret'd)]

A sense of humour always helps in this job. Imuendo even more!

Did I really say to a client the other day "Can I take you upstairs to your bedroom now?"

Funny how you always remember the awkward clients.

Good training David.

Enjoy and hope all goes well when you go "live". Remember Clinton and I are only up the road from you.

Rog

[Kinver_Clean]

Its when your customer replies- 'I'm up here'  when you call out to get paid.....

[peter maybury]

All good, but remember that most people wil not have the courage to tell you the truth to your face and it is what is said behind your back that can be more damaging.
The effort to make your customers happy has to become a way of life.
Peter

[boshravie]

I though I'd share with you an amusing story (from a very dear friend) about one of my recent pre-launch training cleaning jobs...
-------- Original Message --------
<snip intro>
David cleaned our lounge carpet as promised this morning, and the role play started immediately he rang the doorbell.

He introduced himself as the carpet cleaner and I asked him for I.D., well that surprised him cos he d
idn't have any so there we were sorting it out....he said what more proof did I want that it was him as he had a van with the logo on the side, well it's blank...he could be any old pikey turning up and was he going to con all the poor old pensioners too?

So Dave's also going to get some logo t-shirts and a name badge!!

After 10 minutes I finally let him in and after a short introduction he said he would measure the lounge to confirm the size I gave him over the phone.

So out comes the first gadget...well modern technology is all very well when it works, but his electronic zappy measuring device gave so many different readings we ended up with a carpet the size of a football pitch, I then suggested that he was actually pointing his tool out of the window so it measured the length of the drive as well as the lounge !! So eventually he started the cleaning process, and very professional he was too, I'd recommend him to everyone, and you know how men always reckon most things are longer and wider than they actually are.....uh hum.....well I WAS very impressed with the size of his hose, it's HUGE !!!

When finished he asked me how I would pay, and when I said I had no money and wanted to pay him 'in kind' he said 'No Chance' ...he was too knackered from the last job, so we had a cup of tea instead. (He may well come across these queries when he gets the clients rolling in so I think it was helpful) !

Our carpet looks beautifully clean now, I just need to stop Jonny going in there and we'll keep it looking lovely!!! Thanks Dave, you've done a brill job !!!

See you all soon,
Julia W. xxxx