we get about one complaint or re clean per 100 cleans so 1%. I dont think thats bad and I dont think my staff need re training. I do however think that the public are getting more and more petty as the years go on. I have high standards and expect a good job if im paying for things in my life but some people really do take the pee in the things they complain about, so im just looking at reducing those chances
Lee I cant coment on the original post in regards to the running costs.
But you know full well that customers are always going to complain over anything more so when they are new cleans
I know what your saying about first cleans, we are doing a lot of these right now and have been for months they are draining.
I only have cold systems, I was put off of hot by 2 companies that sell it including pure20 as they left spots all over my windows not the best advert, not to say I would not convert I just cant see the financial gain or benefits to the customer as I am quite particular when I train my staff

cold or hot if the staff member is sloppy they will get problems I would say more so with hot as it will soften more around the frames then factor in breaks to glass more so in very cold weather.
I encourage feedback from customers good or bad so we can learn from it