[clarkson]

 hi all
 had  a call from a guy whos pipes leaked on 100% wool coir backed he thinks. i have heard the horror stories about these how would you treat.

he mentioned rylatts or rowletts heard of it?

cheers

john

[david mitcham]

Could be a 100% wool Ryalux tufted carpet with a hessian backing , have never heard of a wool face yarn with coir backing.
I would lift carpet cut out any wet underlay and bin it then extract carpet face before setting up air mover under the carpet and leave for several hours to dry. A top application of M power would also help.
Have saved many a flooded carpet using this method

David

[Jim_77]

A few years ago I'd have said don't touch it, tell the guy to report it to his insurance company and the damage will all get taken care of by a restoration company.  However with so many insurers cash settling claims or sending in builders to do a half-arsed job, many insurance customers who've had flood damage are being left with loads of unresolved problems like subfloors still damp or dry rot in woodwork.

If you think you can deal with the carpet do it, but I would say that it seems obvious you haven't got any training on fire/flood damage - is it really something you can guarantee to deal with effectively?  The two things you need to deal with are the potential fungal/microbial growth and the moisture that may have penetrated the subfloor.

[clarkson]

 hi
 i agree jim, the only reason iam finding out is he is a friend and his insurance wont pay out because he didnt mention this as an itemised item.

 so he has damaged carpets with no insurance he either rips out and repalces or lets me have a go as a shot to nothing.

 if i make them worse he isnt any worse of. thought chance to have a play without any risk.

 cheers

 john

[Jim_77]

Sounds odd, I have never heard of having to itemise floor coverings separately on an insurance policy!!!  Is he just not covered for contents full stop?  Or no cover for floor coverings?  Don't forget there are two parts to home insurance, contents and building

TBH with an escape of water, balls to the contents - sorting the fabric of the building is the most crucial thing.  the insurance company is responsible for this.

I would advise your mate to phone them back up and tell them he isn't taking any s**t and wants someone sent round to take damp readings.  His excess would probably cost the same as going and hiring a dehumidifier for a week, but getting a proper restoration company in will ensure the problem is sorted and he isn't going have a problem with dry rot in 6-12 months time.  If that happens, it will again be the responsibility of the insurance company and there may be a case for some sort of legal claim due to their negligence in dealing with the initial problem.

[clarkson]

Hi jim
Agreed but he is builder and quite savvy businessman so clued
Up on all of the above. He is trying to sort something with insurance.

It is non itemised item as the replace value is above limit for
One item which he is contesting.

We are waiting to see next week what they say.

I was just seeing im the meantime what the cleaning option
WOuld be if we are needed.

Thanks
John