There always seems to be an argument about TIME, fair enough a TM does save you time (proven) but it's not always about making more time for more work as the work needs to be there first and this is always the case,
I agree with Neil the time would is prob used up on extra customer care or advertising, but doesnt this make our service better (not than porty users just in general) abit more time for a chin wag and cup of tea and biscuit with custy
But If TM users save an hour a day
5 days a week (some work 6)
46 weeks a year (thats six weeks off holiday)

over 35 years (we all want to retire early)
THATS 8050 hours
THATS 335.5 days

Thats nearly a hole year off your life your not working

Just anouther way to look at it
James