[john entwistle]

Brodex customer services  well if ya can call it that i sent them my battery for a eco-trolley weeks ago to be tested as it wasn't holding charge so they said they would send me one free as it was still under warrenty anyway weeks have gone by i've spoken to them and they keep telling me it's on it's way and it will be there on a certain day but when it comes round surprise it does'nt turn up so i'm just stumped as to what to do now if i ring them i get fobbed off any advise what to do would be appreciated

[colley614]

Another bad write up on Brodex. You'd think they'd learn, trust me us window cleaners are learning from these write ups!

[richardlingard]

lol as soon as i saw the title i knew it wasnt going to be a good un :-) i was going to buy something from them once then i saw the postage they charge on everything, i have to admit though that eco trolly looks really good

[Small but perfectley formed]

The Eco trolley is ok but the batteries then the pump fail got 2 both had new pumps after about  1k hours use  . Don't buy batteries or  pumps from brodex both over priced

[spongebob]

Brodex customer services  well if ya can call it that i sent them my battery for a eco-trolley weeks ago to be tested as it wasn't holding charge so they said they would send me one free as it was still under warrenty anyway weeks have gone by i've spoken to them and they keep telling me it's on it's way and it will be there on a certain day but when it comes round surprise it does'nt turn up so i'm just stumped as to what to do now if i ring them i get fobbed off any advise what to do would be appreciated

If you can prove all the promised let downs from them I would go and buy a new battery yourself now. Send a copy of all the paperwork and the invoice for the new one you bought to them and give them 7 days to pay up or county court.

[bobplum]

I DIDNT REALISE THEY HAD A CUSTOMERS SERVICE

[john entwistle]

Thanks for the advise i wish i could prove what they have been telling me but it would it just be my word against there's but if i dont get any joy this week i'll be calling trading standards to see where i stand and if theres anything that can be done hopefully i wont need to

[Paul Coleman]

Brodex customer services  well if ya can call it that i sent them my battery for a eco-trolley weeks ago to be tested as it wasn't holding charge so they said they would send me one free as it was still under warrenty anyway weeks have gone by i've spoken to them and they keep telling me it's on it's way and it will be there on a certain day but when it comes round surprise it does'nt turn up so i'm just stumped as to what to do now if i ring them i get fobbed off any advise what to do would be appreciated

Send a registered letter to someone at the top threatening small claims court action if no satisfaction within x days.
Sometimes the informal approach just doesn't work.
There have been too many posts like this for me to entertain doing business with them.

[Ian101]

Thers a forum called consumer CAG which has many different areas on it.

http://www.consumeractiongroup.co.uk/forum/

One area being the car dealer side ... a large used car group called Carcraft (also the people behind "we buy any car") are always on there getting complained about so what did they do ................ they became a member on there through their customer care department so now answer complaints directly and advise folk what to do .. they may say yes were at fault or they may say no not our fault so off yer go laddy or they may say this aint the place to sort this so call us / email us instead.

Maybe Brodex may like to join this forum in an official capacity and maybe someone from the top or someone with authority to do things.

They sponsor this section so would think it be in their interest.

Over to you Mr Brodex  

[MWC]

Remember Brodex are scousers.

[spongebob]

EEyyyy! Calm Down. Calm Down. You cant say that like!!!

[colley614]

Remember Brodex are scousers.

Are they? I always thought they were in Southport.

[MWC]

Remember Brodex are scousers.

Are they? I always thought they were in Southport.

Just the same, both say errrmmm and rob ya

[Ian101]

I'm a scouse as well

[baxey cleaning]

just do wot i did call them up and tell them i am putting a polish man outside for a week with mic telling how s**t  thay are got it the next day for free . brodex are now in knowsley liverpool

[Ian101]

Remember Brodex are scousers.

Are they? I always thought they were in Southport.

Just the same, both say errrmmm and rob ya

how dare you !!!!!!!!!!!

for your information the southport scouser speak proper and posh like ... know what i mean lar 

[Steve Sed]

Consumer protection won't apply as it' business to business.

[MWC]

Remember Brodex are scousers.

Are they? I always thought they were in Southport.

Just the same, both say errrmmm and rob ya

how dare you !!!!!!!!!!!

for your information the southport scouser speak proper and posh like ... know what i mean lar 

Your an exception to the rule then because you have a job. 

[Ian101]

Remember Brodex are scousers.

Are they? I always thought they were in Southport.

Just the same, both say errrmmm and rob ya

how dare you !!!!!!!!!!!

for your information the southport scouser speak proper and posh like ... know what i mean lar 

Your an exception to the rule then because you have a job. 

lol u a manc im guessing 

[colin purewater]

Remember Brodex are scousers.

Mwc I'm gona rob ye birds knickers of your washing line for that post!