[scott.]

cleaned an off white carpet yesterday, and the owner has just rang to sat it turned out patchy any ideas??
Is it ruined or watermarks ? hard to see where youve cleaned with that colour....any ideas?

[scott.]

she said brown patches

[John_Flynn]

Cellulose wicking

[robert stubbs]

More information,cleaning method, chemicals used,carpet type / construction/fibre, amount of soiling /stains.



 Regards  Rob.

[scott.]

All I know is that its a £5000 import from holland...and it seem to be only one area of the room which I done last..It's nearly white, and light was bad..It could be where I missed bits...hard to judge what youve done sometimes, especially that colour, with woman chatting all the time....should I go over it again with clean water or acid rinse, and rapid dry with a air mover...It was in the traffic area of the room, and I did have to do it at different angles due to lack of space...It was the only bit that wasnt dry before I left....any ideas? the rest of it is ok.

[carpetclean]

MY ADICE is to go and look at it first before you make any decisions!!!

[scott.]

looked at it...and.... It's dead...brown blotches all over...looks like wickiing all over now...A lesson to all...DONT TOUCH WHITE /OFF WHITE CARPETS!!!  luckily, theyre friends o the family...but £5000+...proves that insurance is necasary!!!! :

[carpetclean]

Hi Scott so sorry to hear about the wicking something thats always in the back of my mind and i try to avoid .
for the record can you explain to us what you did? what system did you use, what psi etc so that we can avoid similar outcomes. regards Peter

[scott.]

used a HWE machine..60 degrees, with fibre and fabric rinse in the tank...pre-sprayed with trafficlean, and avoided over-wetting...thats all..

[scott.]

oh...and 100 psi twin vac

[carpetclean]

beyond me then there should be no reason why that happened what model machine was it

[scott.]

I use a woodbridge portable...It is weird...cant understand it myself..   perhaps it happens to most carpets, but we dont notice it because they arnt white.

[BRSL]

could be worth trying some browning solution

[Doug Holloway]

Scott,

This will not have happened unless the water soaked into the backing causing the fugitive dyes to wick upwards as it dried.

I would check your floortool and pipe to see if you have any constriction which has caused overwetting.

I have only ever had this problem once on off white/white,  and this was when the valve was leaking when I laid the floor tool down.

Cheers

Doug

[scott.]

Doug
I checked the valves..no leaks..suction ok too..both vac pumps working ok...would browning solution rectify the problem...or would an insurance claim form be much easier?

[carpetclean]

scott this makes sense i have had tools that leaked and the jets just needed tightening.

[John Kelly]

You could try a browning solution. Wipe it on with a clean white terry towel, if there is dye transfer to the towel it is working and may be your remedy. Even if there is no transfer it still sometimes works over time. Worth a go. We have removed water damage browning but it has sometimes taken 2-3 goes.

[Prestige1]

Browning perscrition from Prochem has helped me twice with similar probs?
kind regards Phil

[gort]

I Had same problem a number of years ago there are several things you can do. 1 rinse the carpet again using your HWE machine with browning powder in your tank or 2 pre spray the browning solution over the carpet give it dwell time and then extract. The problem I had was a brown haze al over but it did work so all I can say is don't give up. Most goos browning solutions from the suppliers work well

Rob

[scott.]

never had to stock the stuff before..how is it applied...if it works?  in the tank?...Im going to get an offcut from them now...luckily, theyre family friends.