[wayne zabel]

Had a job booked in for 9am this morning - got a call yesterday afternoon asking to postpone due to illness.

Immediately had a call from a Letting Agent I do some work for, to do a full house,thats good I said I have slot due to the postponement - great she says I'll book it.

Go to get keys this morning and find no one in the office,sit outside for half an hour and someone turns up and says Oh sorry we forgot to tell you that the landlady has decided she doesn't want the carpets doing.

Go to job this afternoon - empty property with customer moving in tomorrow.No answer so sit outside for 15 minutes before calling the customer.Oh Ive tried calling you but I think I got the wrong number - Ive got someone to do it a lot cheaper.Turns out she saved £10!!!!!

Get home and phone rings with a job booked for Friday asking to cancel and saying I'll call you back next week.

I dont want another day like this for a long long time.

[Russ Chadd]

Easy way to stop people messing you around?
Charge a booking fee over the phone... £10 secures a booking!

I guarantee once you have taken that £10 you will never experience a cancellation again, re schedule maybe... 

[JandS]

And I guarantee you won't get the booking fee.
And if you press for it I guarantee you won't get the job.

John

[davep]

I don't take a deposit but can't imagine anyone saying no 

[wynne jones]

I guess on days like this you can always put a positive spin on it. 'What have a learned?'

I would say if you don't have to, don't work with letting agencies. They call out the blue and want you to jump, do it for nothing and then pay you only after you've pestered them a few times.

Yes, start asking for deposits most are fine if you frame it correctly.

Days like yours help you decide to find better long term clients. 

[Steve Gunn]

Worst thing today commercial client didn't leave cash but I'll get it tomorrow sorry

[Len Gribble]

Day in a life.  Sit down and listen to this http://www.youtube.com/watch?v=P-Q9D4dcYng and chill out



Oh I ant stop pis sing down here in out to TM

[Steve Barnett (Carpet Care Plus)]

Vac number 2 packed in today and pump started leaking, looking at £300 worth of repairs.

But starting £16000 worth of supply and fit work tomorrow - so mustn't grumble    

[M.Acorn]

Kept getting attacked by a customers dog this morning if that makes you feel any better, stupid little yappy thing, soon stopped when I gave it a gentle kick 

[Paul Moss]

Hey tomorrow will be a better day

[craignozza]

Hey tomorrow will be a better day

No it wont .. Theres More rain coming 

[robert meldrum]

Well I had a fantastic day 

My 18 year old daughter got out of hospital having required a heart valve transplant and is back home feeling a bit sore but..........alive and well.

[garry22]

That's fantastic news Robert.

[robert meldrum]

Thank you Garry I've been a nervous wreck for some weeks  and am just delighted to see Jaclyn " sorted "

This is a super fit youngster who played football ( very well ) did five dancing classes per week and is an accomplished martial artist.

All of which goes for nothing when our heart is concerned.

[wayne zabel]

Well I had a fantastic day 

My 18 year old daughter got out of hospital having required a heart valve transplant and is back home feeling a bit sore but..........alive and well.

I suppose that puts things in perspective really

[Doug Holloway]

Hi Guys

Robert that's excellent newes and well said Wayne.

Cheers

Doug

[Paul H]

factored in a day off day...as the kids footy team i coach has a final... so thought i'd chill do a few odds and sods and prepare..

guess what .. CANCELLED due to this pi&*y weather

ah well best get ready for tomorrow i suppose

[PaulKing]

we have all had days like that, reminded me of one I had not so long ago, smiling is the the answer,  i think the above post regarding hearts puts it into perspective.

[Shaun_Ashmore]

Actually Paul you're like a Colgate advert with big cheeky chops 

Robert congratulations that is excellent news for you.

Shaun