[jk999]

Alex i cleaned a ladys windows two weeks ago for the first time with one of your super lite brushes , i have been accused off scratching not one , not two but six paynes off glass how is this possible please help me out i know i havent done it but was wondering if you could give me some advice on how to sort this one out cheers kev

[mark dew]

Sorry to jump in but you should immediately go and see what she is complaining about. The type of scratches should give you a clue as to what caused them.

[Window Washers]

Alex i cleaned a ladys windows two weeks ago for the first time with one of your super lite brushes , i have been accused off scratching not one , not two but six paynes off glass how is this possible please help me out i know i havent done it but was wondering if you could give me some advice on how to sort this one out cheers kev

how many times have you cleaned this house would be the first question I would ask.

[Alex Gardiner]

Alex i cleaned a ladys windows two weeks ago for the first time with one of your super lite brushes , i have been accused off scratching not one , not two but six paynes off glass how is this possible please help me out i know i havent done it but was wondering if you could give me some advice on how to sort this one out cheers kev

If you have a look at the design of the Super-Lite brushes you will see that there is nothing on them that could cause a scratch on the glass. It is best to go and have a look at these scratches first as has been suggested.

The most likely cause of this is that the scratches were already there and cleaning the window with purified water for the first time has cleaned all of the muck out of the scratches which makes them catch the light and suddenly be noticed from the inside.

In this circumstance it is best to show the client the brush and ask them to try and scratch the window with it. Also it may be obvious that the scratches are actually old scratches such as caused by decorators etc.

I had this myself about 6 months ago on a 45 unit apartment block. Got a call from the managing agent to say that we had scratched a ground floor flat window. Lady insisted that the scratches were not there before we cleaned as her husband had already cleaned them so they knew they were all good. Went around and had a look and it was obvious that they were from an old scraper blade that must have been used to remove some muck on the window. The scratches were really deep and repetitive as if someone had attacked the glass in one area. I showed how it was not possible for our brushes even incorrectly used to do this and suggested that either a builder or someone else (husband) had gone out to scrape off some muck. As soon as she saw our brushes and the exact look of the scratch (from outside) she shut-up -I think she realised that her husband must have done it when he did a first clean on them!

[jk999]

They look like type of scratches that could have been done with a scraper but she aint having none off it , is there any type of letter you could send me so that i could pass it on to her cheers kev

[bad trippy]

They look like type of scratches that could have been done with a scraper but she aint having none off it , is there any type of letter you could send me so that i could pass it on to her cheers kev

Mate i fully understand your concern, i have been there also, but Alex has been more than helpful in this matter in my opinion.
I think now you have recieved good sound advice from Alex and others here, its now up to you approach the lady and to explain to her that its highly unlikely thats it was you that caused these scratches, and therefore if she is unhappy with your services, give her the oppertunity to cancel your services.
Legally speaking it would cost her and arm and a leg to try and prove you put the scrathes on her glass, and almost impossible to prove.
There for stop stressing mate, the balls in her court.
Last bit of advice, dont dump her, makes you look guilty,let her dump you if she wants

[Tom White]

We once had a member here who was asked if he had public liability insurance before he took on a job; and after he'd done it he was accused of scratching some panes of glass.

He suspected it was a customer 'trying it on'.

Just thought I'd point that out. 

[Alex Gardiner]

They look like type of scratches that could have been done with a scraper but she aint having none off it , is there any type of letter you could send me so that i could pass it on to her cheers kev

I do not have any kind of letter I am afraid. I have always tried to resolve these issues face to face.

It will be worth saying to her that in order to make a claim on your insurance she will have to prove to the insurance company that the scratches were definitely made by the brush head used. She would then have to replicate the scratching by using the brush to clean the window - she will not be able to do this and therefore your insurance company will not pay out.

You are obviously not going to keep this client as a customer in any case so being straight will do you no harm.

[jk999]

Im just a bit worried that other people on the estate are gonna try it on n that im gonna lose a lot off customers cause u all know that people can be nasty people , been in game 25 years and I know what they are like

[Small but perfectley formed]

Take her the brush ask her to scratch the glass if she can say you will pay if she cant you have proved your point

[jk999]

Cheers lads