It gets worse ... I was just starting to agree to do the windows after all when he said "Why can't you use a ladder like you used to?" So I replied "because this does a better job and gets your frames cleaned too."
"No it doesn't!" He says.
So I said "Look I didn't do your windows before because of your attitude and I don't want to do them now; I'm sorry for your loss but I'm still not cleaning your windows!"
And this is it; get this - this is where I really got "owned" - this little old guy looks at me through his thick glasses and in his thick eastern european accent which he hasn't lost in 60 years and says "bit touchy aren't you?"
"Well I'm still not doing your windows" is my lame reply.
