[CLEANCARE WC]

Just got home to find a letter from a customer saying..."just to let you know I will be using another window cleaner in the future"

Bloody cheek!   I have been doing this job 5+ years underpriced semi victorian house @ £8 4 wkly put up to £9 last month (she is not skint btw)
I had to get the key to her gate off a neighbour unlock do the job, lock and return the key! always thought too much hassle, anyway I have'nt had much contact with this woman hence the key situation
but when i have i have always found her to be rude & def didnt like parting with money. anyway she was in last week do job as normal knock for money, she moans about the £1 price rise in 5+ years!   and then as im driving off i see her outside with a tea towell drying off her bay window! she knows about wfp i wonder if she ruined the windows? certainly hope so.
I reckon ske is in for a shock as I would price it at £12 now. anyway never liked her so that days work will be a bit better now.  

[richardlingard]

probably got canvassed by a real cleaner charging 3.50 a go :-)

[Antony Quinn]

they say customers tend to follow pareto's law - 20% of them give you 80% of the hassle.  Even though it can be counter-intuitive to get rid of customers, sometimes it can be the best thing to do - it frees up time for you to get customers on board who will pay what the work is worth without complaining!

[SB Cleaning]

I lost one today that was on the list to dump!

Nice people but a minefield of dog turd sometimes , anyway way I finished the clean today and he says he's lost his job so has to cut back.

Picked another one up a couple of houses after so happy days

[Tom White]

they say customers tend to follow pareto's law - 20% of them give you 80% of the hassle. 

I've never heard of that one.

Very good! 

[CLEANCARE WC]

I lost one today that was on the list to dump!

Nice people but a minefield of dog turd sometimes , anyway way I finished the clean today and he says he's lost his job so has to cut back.

Picked another one up a couple of houses after so happy days

yeh yeh whatever 

i actually lost another one today while out on the round (a messer) then literally replaced it with a new job worth £1 more within 5 minutes  and thats gospel!

[SB Cleaning]

I lost one today that was on the list to dump!

Nice people but a minefield of dog turd sometimes , anyway way I finished the clean today and he says he's lost his job so has to cut back.

Picked another one up a couple of houses after so happy days

yeh yeh whatever 

i actually lost another one today while out on the round (a messer) then literally replaced it with a new job worth £1 more within 5 minutes  and thats gospel!

mine was worth 2 pound more

[AshWhite]

they say customers tend to follow pareto's law - 20% of them give you 80% of the hassle. 

I've never heard of that one.

Very good! 

Just to clarify, Pareto's law does not state :"20% of customers give you 80% of the hassle" lol, I dont think Window cleaning was what he had in mind when he coined the 80/20 law.

[g.brookes]

so what does pareto state then?

[Alex Wingrove]

they say customers tend to follow pareto's law - 20% of them give you 80% of the hassle. 

I've never heard of that one.

Very good! 

Just to clarify, Pareto's law does not state :"20% of customers give you 80% of the hassle" lol, I dont think Window cleaning was what he had in mind when he coined the 80/20 law.

lol

[bobby p]

what roads the messer on? just so i dont get her !

[AshWhite]

Pareto stated that (at the time, in Italy) 80% of the wealth was owned by 20% of the population. But 'Pareto's Law' is quoted as the 80/20 can be applied to all manner of things.

And here endeth todays lesson.

[g.brookes]

ah ok, very interesting but yeah, doesnt really relate at all to what percentage of people cause you problems.  i wonder if there have been any philosophers who worked as a window cleaner?! i know van morrison wrote a few songs about window cleaning but thats not quite the same haha

[lee_dewing]

80% of what i earn is for other people; i get to keep the other 20% 

[CLEANCARE WC]

what roads the messer on? just so i dont get her !

SHE IS IN WOODBRIDGE BOBBY

[bobby p]

ah i see .im safe as i dont go there

im thinking there should be a messers list on the forum ,of adresses to avoid, a BIBLE reference to print off and keep in the van,

[dazmond]

80% of the posts on this forum are BS.with 20% who know what they are talking about!!!

[stuart mc]

see that 80/20 rule, I get it, it applies to most most things, I read or watched it years ago, it is good to keep in the back of your mind, that is why I think 80% of the pish posted on here is exactly that, because only 20% will be doing it right

if i follow the correct 20% i will be doing ok, but that takes some doing

and I also need to apply it to PIA customers because I can see how that works as well

sorry just seen your post daz

[Antony Quinn]

its also generally thought that in a B2B environment you get 80% of your income from 20% of your customer.  Not sure if it would really work in a B2C environment though?

[Paul Coleman]

80% of the posts on this forum are BS.with 20% who know what they are talking about!!!

I was gonna write that too.  Glad I scrolled down first