[magic moments]

Priced a 2 bed,7 windows,2 small doors at 10 pound,thought nice easy number,can't be bad,I turns up and barely any Windows or white frames to be seen,covered in complete black grime,turns out they moving and want there deposit back,so first clean in 9 years,I waS livid,but still stuck by it and done the clean but made it known I was a little ped off.

[H S and Son]

If its an EOT clean theyre bound to be filthy if theyre calling up a window cleaner.

[magic moments]

I believe they forgot to mention that untill I finishec

[Ian101]

Think u could have charged at least a double if not a treble even under the circumstances

[rscleaningservices]

Magic I wud have asked before I cleaned them how often do you want them cleaned 2 weekly monthly or bi monthly and if they said o just a one off as were moving I wud have said thats fine but the price will be abit more £15 !!!!!!!!!

[magic moments]

I'm thinking I made a newby error,lesson learnt.

[Ian101]

Lesson learning is good for you

[bad trippy]

Do i quote over fone... NO
Have i ever quoted over the fone... NO
Will i ever quote over the fone... NO
Todays lesson is?

[deeege]

"what frequency are you looking to have them cleaned" is always my standard first question to phone enquiries.

Also I would never give an exact price over the phone. Saying something like "it will be around the £12 per month price but I will need to have a quick look to confirm".  This also gives you the opporunity to get face to face and upsell your other services. (gutters, fascias, connys, whatever)

[deeege]

Do i quote over fone... NO
Have i ever quoted over the fone... NO
Will i ever quote over the fone... NO
Todays lesson is?

To get yourself a phone? 

[♠Winp®oClean♠]

Do i quote over fone... NO
Have i ever quoted over the fone... NO
Will i ever quote over the fone... NO
Todays lesson is?

Same here!

[Tom White]

I do phone quotes; I know some of my areas extremely well.  I've just had a phone call for a married quarter march out; I know the estate very well (I used to live there), so quoted £25 for a ten minute job.  I know the windows will be dirty, but no paint or anything; the worst will be barbecue grease on the kitchen window.  And they're just down the road from me.

But obviously, if I don't know the place, I won't; though I'll always say I have a minimum price and tell them what it is, since it sorts the wheat from the chaff.

[Richy L]

I do phone quotes; I know some of my areas extremely well.  I've just had a phone call for a married quarter march out; I know the estate very well (I used to live there), so quoted £25 for a ten minute job.  I know the windows will be dirty, but no paint or anything; the worst will be barbecue grease on the kitchen window.  And they're just down the road from me.

But obviously, if I don't know the place, I won't; though I'll always say I have a minimum price and tell them what it is, since it sorts the wheat from the chaff.

Tosh, I had the call after you!
I told them £30 for a one off. So you'll be getting the job over me.

[Tom White]

I do phone quotes; I know some of my areas extremely well.  I've just had a phone call for a married quarter march out; I know the estate very well (I used to live there), so quoted £25 for a ten minute job.  I know the windows will be dirty, but no paint or anything; the worst will be barbecue grease on the kitchen window.  And they're just down the road from me.

But obviously, if I don't know the place, I won't; though I'll always say I have a minimum price and tell them what it is, since it sorts the wheat from the chaff.

Tosh, I had the call after you!
I told them £30 for a one off. So you'll be getting the job over me.

 

Obviously one of the Fijians! 

[Tom White]

I believe they forgot to mention that untill I finishec

Did you not clearly state your frequency when you quoted?

[Tom White]

I do phone quotes; I know some of my areas extremely well.  I've just had a phone call for a married quarter march out; I know the estate very well (I used to live there), so quoted £25 for a ten minute job.  I know the windows will be dirty, but no paint or anything; the worst will be barbecue grease on the kitchen window.  And they're just down the road from me.

But obviously, if I don't know the place, I won't; though I'll always say I have a minimum price and tell them what it is, since it sorts the wheat from the chaff.

Tosh, I had the call after you!
I told them £30 for a one off. So you'll be getting the job over me.

Yep, she just phoned back; it's Lucia from Fiji whose husband is getting posted to Warminster.  Tight wads; you do know that they'll get at least £1K on posting, and add another £200 per child they've got; and they've normally got a wadge of 'em; army wives are very fertile.

I've thought about doing the end of tenancy cleans for them; or at least drop Wor Lass off (who suffers with an obsessive cleaning disorder; she'd be in her oils).  But I've done nowt about it.

[colley614]

Do i quote over fone... NO
Have i ever quoted over the fone... NO
Will i ever quote over the fone... NO
Todays lesson is?

To get yourself a phone? 

Quality!

[Richy L]

I do phone quotes; I know some of my areas extremely well.  I've just had a phone call for a married quarter march out; I know the estate very well (I used to live there), so quoted £25 for a ten minute job.  I know the windows will be dirty, but no paint or anything; the worst will be barbecue grease on the kitchen window.  And they're just down the road from me.

But obviously, if I don't know the place, I won't; though I'll always say I have a minimum price and tell them what it is, since it sorts the wheat from the chaff.

Tosh, I had the call after you!
I told them £30 for a one off. So you'll be getting the job over me.

Yep, she just phoned back; it's Lucia from Fiji whose husband is getting posted to Warminster.  Tight wads; you do know that they'll get at least £1K on posting, and add another £200 per child they've got; and they've normally got a wadge of 'em; army wives are very fertile.

I've thought about doing the end of tenancy cleans for them; or at least drop Wor Lass off (who suffers with an obsessive cleaning disorder; she'd be in her oils).  But I've done nowt about it.

I did an EOT for one of them a few years back. Well, I sent my wife there. The money was decent, but it has to be perfect for inspection I believe. But with two young kids shes not going back to work yet.


I cant be bothered with one offs that are out of the way. I just price them high and if they come in great, if not, I dont care.

[Perfect Windows]

Agree with all the replies ref asking for frquency at the start.  If you still get caught, just do the glass and point out to them that their agreement will say clean windows, not clean frames.

Vin

[magic moments]

I did confirm ,at once a month,to be honest I will quote over phone whilst establishing,but will ask a few more questions ,when was last clean and will make a estimated
quote subject to status shall we say.