[CLEANCARE WC]

http://www.cleanitup.co.uk/smf/index.php?topic=116650.0

How's this for poor customer service, me opening on a Sunday to help the chap who started this thread !!!!

That is good service and you and i both know that i know nothing about your business or your customer service, but Craig stop with the Gardiner hating its a battle you will not win. I wish I was as successful as alot of posters on here,you even! but I dont snipe at every oppertunity that would be stupidity of the highest order.

[Lee GLS]

http://www.cleanitup.co.uk/smf/index.php?topic=116650.0

How's this for poor customer service, me opening on a Sunday to help the chap who started this thread !!!!

You are right that was great customer service, I never said it wasn't any good, did I?

[wfp master]

very expensive site. i looked at the 11 litre di vessel £92 exl vat & delivery. i can get a 11litre di vessel complete full of resin for £110 delivered. thats just one example.

We don't charge carriage, so that makes me 0.40 p dearer, my goodness!!!!

are yours full of resin.?

[thermoclean]

There is room for all the poles on the market as i think they are aimed at
Different people. The Gardiner poles are defo lighter stiffer and cheaper but are not as
Robust as the facelift poles.
So if it is for a guy working on his own with anough time to look after your pole adjust clamps etc then I know the Gardiner is the best choice but if it's for staff with the pole
Getting a beaten every day then I think the facelift is more up to the task.

[Craig Trevain]

http://www.cleanitup.co.uk/smf/index.php?topic=116650.0

How's this for poor customer service, me opening on a Sunday to help the chap who started this thread !!!!

That is good service and you and i both know that i know nothing about your business or your customer service, but Craig stop with the Gardiner hating its a battle you will not win. I wish I was as successful as alot of posters on here,you even! but I dont snipe at every oppertunity that would be stupidity of the highest order.

I will say now, I have no problem with other suppliers, needs to be less paranoia !!

[Moderator David@stives]

Gardiners poles stand up to the rigours of staff

We only use Gardiners poles and my staff abuse them big time, and every one i have ever bought is still in service, unlike my pile of redundant excell poles

[Lee GLS]

I will say now, I have no problem with other suppliers, needs to be less paranoia !!

Unless its gardiners

[AuRavelling79]

Gardiners poles stand up to the rigours of staff

We only use Gardiners poles and my staff abuse them big time, and every one i have ever bought is still in service, unlike my pile of redundant excell poles

And there speaks a man of great experience.

I on the other hand have only got 2 Gardiner SLX's - one is 5 years old and in daily use and the other is 3 years old and in daily use.

Absolutely superb poles. Light - stiff and very strong.

Gardiner's service is outstanding and consistent - I mean where else do you get the owner of a business of such success yet who is willing to spend time emailing me (a small 2 man operation) with answers to pole/brush questions and as to how to set up my transfer pump and controller?

I even asked questions about van purchase  and he posted replies that were helpful.

The reason Gardiners is so successful is that (besides a top quality core product - the slx) its owner treats all his customers with respect and not simply as means to make money.

[Rogue Trader]

sounds like the andrex advert

[wfp master]

very expensive site. i looked at the 11 litre di vessel £92 exl vat & delivery. i can get a 11litre di vessel complete full of resin for £110 delivered. thats just one example.

We don't charge carriage, so that makes me 0.40 p dearer, my goodness!!!!

are yours full of resin.?

?? yes or no.

[Craig Trevain]

very expensive site. i looked at the 11 litre di vessel £92 exl vat & delivery. i can get a 11litre di vessel complete full of resin for £110 delivered. thats just one example.

No resin..... However you never mentioned resin!!!


We don't charge carriage, so that makes me 0.40 p dearer, my goodness!!!!

are yours full of resin.?

?? yes or no.

[wfp master]

very expensive site. i looked at the 11 litre di vessel £92 exl vat & delivery. i can get a 11litre di vessel complete full of resin for £110 delivered. thats just one example.

No resin..... However you never mentioned resin!!!


We don't charge carriage, so that makes me 0.40 p dearer, my goodness!!!!

are yours full of resin.?

?? yes or no.

read above £110 complete full of resin.

[rosskesava]

Gardiners poles stand up to the rigours of staff

We only use Gardiners poles and my staff abuse them big time, and every one i have ever bought is still in service, unlike my pile of redundant excell poles

And there speaks a man of great experience.

I on the other hand have only got 2 Gardiner SLX's - one is 5 years old and in daily use and the other is 3 years old and in daily use.

Absolutely superb poles. Light - stiff and very strong.

Gardiner's service is outstanding and consistent - I mean where else do you get the owner of a business of such success yet who is willing to spend time emailing me (a small 2 man operation) with answers to pole/brush questions and as to how to set up my transfer pump and controller?

I even asked questions about van purchase  and he posted replies that were helpful.

The reason Gardiners is so successful is that (besides a top quality core product - the slx) its owner treats all his customers with respect and not simply as means to make money.

Yup. I 100% agree.

I had a problem with the charging socket on a trolley - it was broken. A small minor thing maybe but the customer service and more importantly, the attitude towards it by Alex Gardiner was 10 out of 10. It's not that I only buy Gardiner's stuff because I don't. I prefer the Ionics pole to Gardiners. I also prefer the Streamline microbore to Gardiner's.

I also read on here Alex Gardiner's replies to question and sometimes questions about competitors and their products, and I'm sorry Graig, but you really need to think about how you come across. I would not now buy anything from your company based on what you've posted here whereas Gardiners is always an option.

[wfp master]

so his di vessel empty costs £110.40 where as others are £110 full of resin
i would say thats expensive compared to others. so his are 40p dearer for an empty vessel. so for 40p less i can get a vessel full of resin i know where i will be buying.

[mikecam]

I will say now, I have no problem with other suppliers, needs to be less paranoia !!

Yes you do. You call their back packs and trolleys cheap chinese imports, wheras you have a real made in UK thing. You say don't put up with crap glue clamps (a clear dig at Gardiners) and then you tout Facelift poles as the 'ultimate domestic/commercial pole'. As others have noticed, you never miss a chance for a snipe. Maybe its warranted lets have a look.......?
http://www.polarbrite.co.uk/index.php?main_page=product_info&cPath=1_20_49_88&products_id=860

Facelift 30foot Hybrid Pole.......starting at £299 Plus VAT, weight 2.71 KG

http://www.gardinerpolesystems.co.uk/acatalog/info_CLX.html

27 foot 'hybrid' pole............£150 Plus VAT, weight 1.80 KG.

Thats before you put a brush on the end. Any ideas for a good brush?  

I suppose getting the more expensive option buys you quality? I'll post you some pics of a Facelift pole with less than 12 months wear.

[mikecam]

Craig,why do you even bother replying to these people.

Every successful manufacturer has been driven of this forum (Omnipole Ionics etc)

It is pointless arguing with them. You can't beat the Green Eyed Monster, especially when they are anonymous on a forum

Whats anonymous got to do with it, the facts speak for themselves? As do peoples choices. You really think everyone stopped buying Ionics and Omnipole because they are jealous?!!! I don't think so.

[AuRavelling79]

You can get an SLX-30 - a true 30ft (not 30ft reach including the 3ft off the ground) for £309 at 1700 grams!

[Craig Trevain]

Craig,why do you even bother replying to these people.

Every successful manufacturer has been driven of this forum (Omnipole Ionics etc)

It is pointless arguing with them. You can't beat the Green Eyed Monster, especially when they are anonymous on a forum

Whats anonymous got to do with it, the facts speak for themselves? As do peoples choices. You really think everyone stopped buying Ionics and Omnipole because they are jealous?!!! I don't think so.


I guess anonymous could mean it's a supplier dressed as a purchaser, nothing to prove different like ( no real name)

[mikecam]

I guess anonymous could mean it's a supplier dressed as a purchaser, nothing to prove different like ( no real name)

Oh, ok. So i might be a supplier in disguise, fair point.

[Halfadaylee]

Just read this thread, no wonder people think window cleaners are thick

Nice one dave,  I wish they'd do this everyday, for the few that chat nonsense  on here, many decent people just view/ or comment with a neutral open minded view point, they have then looked at our web site and purchased, we have been very busy today, 3 have wrote on the web order they looked/found our site after reading this thread!!! Thankyou Lee...

Can you imagine how many poles you could of sold from this thread with some people skills?
Art