[wolfee101]

i called a custy this evening, to call tomo pm i do next door as well( leaves gate unlocked no probs)
and she said can you call friday pm or monday....what should i do?
i dont do many per day but if they start doing this it will be a nightmare

any suggestions?

[Pope vader]

just say sorry i am working in   blh blah and pick a area 20 miels away,

[A & J Owen Window Cleaning]

Just say that you're not in that area again till after Christmas, works for us

[bobplum]

Just say that you're not in that area again till after Christmas, works for us

even in the summer :

[Johnny B]

I had this happen to me today. It actually happens to me all the time, but then I have found that in Ireland this is the norm.

As I am still building my round, I have plenty of gaps in my schedule, and as most of my work is less than 10 minutes from home, for the time being I am going with it and being flexible. When I have a full book, I will probably say that if it is inconvenient to do them today, I will be happy to do them next time I am in the area.

John

[Richard iSparkle]

i called a custy this evening, to call tomo pm i do next door as well( leaves gate unlocked no probs)
and she said can you call friday pm or monday....what should i do?
i dont do many per day but if they start doing this it will be a nightmare

any suggestions?

dont call your customers before cleans as they will start messing you around.  just turn up and clean.

[Robert hawes]

we dont call them but we do text same as the gates and that but we just come and do the clean.

[Window Washers]

i called a custy this evening, to call tomo pm i do next door as well( leaves gate unlocked no probs)
and she said can you call friday pm or monday....what should i do?
i dont do many per day but if they start doing this it will be a nightmare

any suggestions?

dont call your customers before cleans as they will start messing you around.  just turn up and clean.

or send them an automated text message with no reply option if you need access

[mikecam]

i called a custy this evening, to call tomo pm i do next door as well( leaves gate unlocked no probs)
and she said can you call friday pm or monday....what should i do?
i dont do many per day but if they start doing this it will be a nightmare

any suggestions?

If you called her and she told you this then you must of already give her an answer? Anyway, what i would do is say no i can't sorry. I'm round again in (fortnight/month or whatever), i can do your fronts only if you aint in or leave it till next time.

[wfp master]

ok see you in january / febuary weather permitting.

[AS Window Cleaning]

Did she say why couldnt do it?  Perhaps she was buring her dog/husband/previous window cleaner who crossed her.

Either way, I would be bit peed of, and prob say no unless they volunteered a good reason.  Cant be doing with settin back up unnecessarily when you are doing next doors anyway. 

If they have track record of messing around i would be tempted to part company.  But watch your back......   

[wolfee101]

thanks for all replies
i have lots of gaps so fitted her in (but i dont want to keep doing this)
she has a dog and locked gate ,no mobile ,she didnt want to send money in the post (at this time of year!)oh and she was irish,strangely enough

think she will mess me about again

[king marko]

Tell her that in the new year the price is going up - put it enough to cover your troubles - if she cancels, so what? 

[Pope vader]

i had one like this,  wanted me to come on set days at set times, so she could pay me as didnt want to owe money,  never went back,  would of screwed up my round

[Total shine cleaning services]

I always say "sorry this is the set day that I work this area and you have not given me enough time to book another job in so if you don't mind i will still have to do the clean,thank you"-it normally works, if it happens more than once I then offer them a 2 monthly clean at a higher premium.

Graham

[Paul Coleman]

i called a custy this evening, to call tomo pm i do next door as well( leaves gate unlocked no probs)
and she said can you call friday pm or monday....what should i do?
i dont do many per day but if they start doing this it will be a nightmare

any suggestions?

dont call your customers before cleans as they will start messing you around.  just turn up and clean.

or send them an automated text message with no reply option if you need access

I've seen you post this before.  How is this set up please?

[A & J Owen Window Cleaning]

Just say that you're not in that area again till after Christmas, works for us

even in the summer :

Just meant for this time  Seriously though we did loads of running around for customers, we just say now very sorry but we aren't back in the area till xyz date and leave it to them. Always polite about it though but don't pander to them

[tompoole]

If your not busy do job when Custy wants it done and add £2
To. Over fuel. Then reschedule next clean for same time as neighbour.
No point making an issue if you don't need to

[A & J Owen Window Cleaning]

to be honest if you start darting around for them it becomes unprofitabl and you are the looser out of this. you have to train these numptys to accept there pathetic life issues dont wash with you. i would canvass and replace its easier for you mate.

[wolfee101]

to be honest if you start darting around for them it becomes unprofitabl and you are the looser out of this. you have to train these numptys to accept there pathetic life issues dont wash with you. i would canvass and replace its easier for you mate.

 :)lol i cleaned the house this afternoon,she wanted to keep an eye on me, i missed a window last time,my mistake.
thanks for all replys