[richywilts]

if you prefer 4 bed estates.  get knocking them your self and a good knooker,  take control of your business

if custy are happy you are back, doesnt this tell you about the standard of work that the lads are doing

we have dropped in and done spot checks on there work when there not expecting it and gone round customers houses to look at work and most the time its to a good standard but the amount of work we ask them to do im sure they werent making sure the job is too standard i clean which is a bit ocd!!!

[peter holley]

I think the dreaded route of "on demand cleaning" as opposed to a regular round is the only way to impress some of the custies with bigger houses. I do of course charge appropriately for the privilege,..

yes ... I do one offs.... it often leads to more regular cleans at a good price....
I prefer to have these than let my competition do them

[Helen]

with so many window cleaners changing to wfp and going down the signwritten van and uniform route how do others on here do things differently to stay on top of the game and provide an even better service than your competitors,im struggling to come up with something that blows customers away and gets them talking to there friends

In this sort of business, making sure the actual clean is "superior" to others......... that should suffice.
So many times I've heard "I'm not happy with the cleaning". Make sure your customers never have cause to say this.
I've also seen the results of others and to say I'm not impressed is an understatement to say the least.
Taking the time to get the clean 100% right, even if it takes 5 minutes extra, goes a long way.
You have the ideal time of year now to get your custies talking to their friends/neighbours, a small xmas gift with the last clean before Xmas (purchasing these are tax deductable). How different is that.......don't tip us we'll tip you.

i layed one lad off now helen and im out cleaning again and i know i take longer than the lads to clean a property but i also know i do a more thorough job and some customers are made up im bk cleaning

The IMO you have taken the first step to taking your business forward. You have recognised a problem, solved it and are now getting the cleaning back on line. Good for you .
After Xmas go and get the "better" customer and build from there

[dazmond]

do your job well

price fairly

dont let customers down

personal touch by being friendly,wiping doors down etc

just going by my own experience as a one man band i do pick up work from gangs of window cleaners in the areas i work as they prefer me on my own to clean for them rather than 3 window cleaners turning up.they are not always friendly either!!

im well established and trusted and usually new work comes from recommendation and word of mouth.


having a uniform,nice clean sign written van and good equipment comes secondary but i have these as well!!!


keep it simple!


dazmond

[Peter Fogwill]

On the window-tools.com forum there is a post "new window cleaning software" might be something that would help you keep a bit ahead of the competition, especially if you have a website.

Peter

[Peter Fogwill]

with so many window cleaners changing to wfp and going down the signwritten van and uniform route how do others on here do things differently to stay on top of the game and provide an even better service than your competitors,im struggling to come up with something that blows customers away and gets them talking to there friends

Or what about hot water?  I don't know if you use it already, if not you could consider it.  Like someone mentions above the improvement on the glass may make a difference to a customer.  Even if the clean was not better, the customer will think hot water must be better.  If they had a choice between getting their carpets cleaned with hot or cold, I am sure they would pick hot every time.

Also what about the environmental friendly approach? What you are doing with a precious commodity as water would probably make a difference to a customer, especially when there is as many regular hose pipe bans.

Peter

[colley614]

Richy,

Slighty off topic but I'm off work next week if you fancy meeting up for a brew mate?

[richywilts]

with so many window cleaners changing to wfp and going down the signwritten van and uniform route how do others on here do things differently to stay on top of the game and provide an even better service than your competitors,im struggling to come up with something that blows customers away and gets them talking to there friends

Or what about hot water?  I don't know if you use it already, if not you could consider it.  Like someone mentions above the improvement on the glass may make a difference to a customer.  Even if the clean was not better, the customer will think hot water must be better.  If they had a choice between getting their carpets cleaned with hot or cold, I am sure they would pick hot every time.

Also what about the environmental friendly approach? What you are doing with a precious commodity as water would probably make a difference to a customer, especially when there is as many regular hose pipe bans.

Peter

peter id love to go hot but im not great with diy give us a call on 0151 355 0050 please in week as id like to discuss option with ur fogwash in our vans cheers

[Nathanael Jones]

with so many window cleaners changing to wfp and going down the signwritten van and uniform route how do others on here do things differently to stay on top of the game and provide an even better service than your competitors,im struggling to come up with something that blows customers away and gets them talking to there friends

Or what about hot water?  I don't know if you use it already, if not you could consider it.  Like someone mentions above the improvement on the glass may make a difference to a customer.  Even if the clean was not better, the customer will think hot water must be better.  If they had a choice between getting their carpets cleaned with hot or cold, I am sure they would pick hot every time.

Also what about the environmental friendly approach? What you are doing with a precious commodity as water would probably make a difference to a customer, especially when there is as many regular hose pipe bans.

Peter

peter id love to go hot but im not great with diy give us a call on 0151 355 0050 please in week as id like to discuss option with ur fogwash in our vans cheers

You truly don't need much in the way of DIY skills for a Fogwash, they are incredibly simple to install,..

[richywilts]

 think il go for it in january nat got couple of plumber gas fitter mates that im sure will fit it for me

[Dave Willis]

If your down my way my seven year old will do it.  :

[richywilts]

I CANT EVEN OPERATE A BLEEDIN SCREWDRIVER IM DANGEROUS WHEN IT COME TO DIY!!!!!!!!!!

[david washbrook]

Richly I thought you were putting Ionics or Purefreedom hot systems into your vans have you changed your mind

[richywilts]

absolutely skinto at min dave after break in took nearly a month to get back up and running being a fool i got lads in decorating etc at new unit not realising how long it was gna take to get up and running now had to lay one lad off coz struggling to pay wages, now xmas is coming there all takng holidays so just struggling on tryin to get thru

[Pope vader]

dont wish to sound rude richy,  but do you employ to many people or have really crap cash flow

[sam125]

i will sound rude, why the hell were your lads decorating ( a non essential non profit task) when there was money to be earned. Then laying a worker off because lack of money not trying to be patronising but are you sure you should be in business.

[richywilts]

we were trying to get our window cleaner pro software back up and running but coz we hadnt subscribed for there support service we could never get hold of them to sort out our network key but they emailed wrong one then we couldnt get hold of them again so we went for a different cleaning software called round pro, we then had to manually load all our 1000 or so customers on this system which takes about 3-4 minutes per customer.

the new unit me moved into was a bit tired and needed lifting so it was a nice place to work in so we redecorated and put new kitchen sink etc and worktops in and new carpet.it wasnt the lads fault they couldnt work window cleaning so i decided to give them work.

it hasnt been until a few weeks in where we have realised the true cost of having our unit broken into has prob cost us around 12 grand.with downtime, still having to pay our old unit and carry out repairs there, money and cheque stolen, our debt list which was lost when computers were stolen its been a really difficult time where others may have quit we have carried on and learnt from it.

[Pope vader]

do you not keep paper records, i do   every month since started and on computer  and on a memory stick,

do you know what u need to do richy  is buy a concept franchise

[richywilts]

haha maybe id be better subbing my round to concept they blitz thru it in a week!!!!

[Richard iSparkle]

haha maybe id be better subbing my round to concept they blitz thru it in a week!!!!