[cannon]

I cleaned a lounge and stairs on wednesday synthetic with a PU underlay and recieved a call today about a smell. The woman noticed it on thurs but husband didnt, they were out all last night and when they returned they both said the smell was quite strong, described as a foisty smell and only in the lounge.

I went straight down and couldnt really smell anything when i entered the room so got my nose  to the carpet and identified a patch that did have a slight odour when my nose was right on the carpet, in front of the sofa maybe about a m2.

Now im not one for over wetting but the only explanation i can come up with is moisture has penetrated into the underlay and that this has been slow to dry or hasnt dryed at all.

Any ideas?? I cant identify for sure what the odour is.

Over the moon with the job ive had one referall already.

Thanks

[markpowell]

Maybe an old urine stain
Mark

[cannon]

I thought the same mark that moisture had activated an old stain but they say nothing at all (that they can think of) has been spilled etc in that area.

No pets but they have got young children.

[markpowell]

If you have located the area i would get a good odour neutrelizer and treat as a goodwill gesture. Not a deodorizer a neutrelizer
Mark

[Jim_77]

I'd just leave it alone.  If the problem has happened when you get the carpet wet, what's going to happen if you wet the carpet again?!

It will probably subside in a few days or at the outside a week or so.  Best advice to give them is keep up a little bit of ventilation in the room.

I would just explain to the customer that sometimes these rare anomalies crop up.  You can't predict or test for them.

Obviously if it doesn't go away after a week or two you might need to take further action.  That's my take on it, anyhow

[Craigp]

Musty smell is mould, spray an anti microbial on it, moisture has feed it also water is a carrier of molecules.

It works like this, tiny droplets rise into the air as carpet dries, raising the humidity in the room, these water particules will carry molecules which are what we smell.

So smell will go when drying process finished.

But you have feed the mould so it will have multiplied and will smell worse with each clean, unless sanitized.

This is why drying carpets ASAP is important, get it dry!