[Craigp]

I want to stop the idiots ringing me up,

 I just hate talking to them, they have strong, common accents and are as thick as pigsh*t..... all they ask is...... How much?

I'm going to add a  £20 discount voucher for anyone having 2 room or more cleaned to appeal to the bargain hunters

The middle solution would be what I do when I'm getting to many price shoppers, just put your min order nothing else.

Like,

Please note we have a minimum fee of £75.

Put that on your home page should do the trick.

[Craigp]

PS you'll still get calls asking, how much? But at least then they know your not dirt cheap before hand. It filters out time wasters.

[davep]

But then you will lose the single lounges?

[andy east sussex]

i have same sort of worry have alot of people going to website and checking prices but not having any work from it but google analytics are showing all my local areas im having alot of people on my site and staying on it for a little bit but no work confuses me

[Shaun_Ashmore]

Most of my single lounges are £75+

Shaun

[wynne jones]

i have same sort of worry have alot of people going to website and checking prices but not having any work from it but google analytics are showing all my local areas im having alot of people on my site and staying on it for a little bit but no work confuses me

Start changing things and see what works better.

[Colin Day]

I want to stop the idiots ringing me up,

 I just hate talking to them, they have strong, common accents and are as thick as pigsh*t..... all they ask is...... How much?

I'm going to add a  £20 discount voucher for anyone having 2 room or more cleaned to appeal to the bargain hunters

 "I just hate talking to them, they have strong, common accents and are as thick as pigsh*t..... all they ask is...... How much?"

Forgive me if I'm wrong, but I find this comment arrogant, you're a carpet cleaner, not a Rolls Royce salesman.

When you start having this sort of attitude with potential clients, they can pick up on it and spread the word.

Yes, it is annoying that some prospects under-value what we do and are more bothered about price and not the methods we use. But their money is exactly the same as everyone else's, you just have to entice them into parting with it

[Mike Halliday]

I want to stop the idiots ringing me up,

 I just hate talking to them, they have strong, common accents and are as thick as pigsh*t..... all they ask is...... How much?

I'm going to add a  £20 discount voucher for anyone having 2 room or more cleaned to appeal to the bargain hunters

 "I just hate talking to them, they have strong, common accents and are as thick as pigsh*t..... all they ask is...... How much?"

Forgive me if I'm wrong, but I find this comment arrogant, you're a carpet cleaner, not a Rolls Royce salesman.

When you start having this sort of attitude with potential clients, they can pick up on it and spread the word.

Yes, it is annoying that some prospects under-value what we do and are more bothered about price and not the methods we use. But their money is exactly the same as everyone else's, you just have to entice them into parting with it

yes you are forgiven and yes you are wrong, its not arrogance its experience, I have spoken to so many idiots who when asked how large is the room answer..... livingroom size or when asked how dirty is it? answer..... not really dirty... there are lots of stains and the dog has messed everywhere but its not that dirty

and the difference between me and a Roll Royce salesman is i earn more and I'm the owner of a successful business, he's just an employee.... not really a good comparison

[Colin Day]

You really proved me wrong there, didn't you

[Mike Halliday]

good strategy....when out of your depth attempt a witty comeback

[Colin Day]

Well, your reply also sounded arrogant to be honest. I'm not out of my depth whatsoever. I'm on the outside looking in, from say, a customer's POV!

I would have thought a man of your calibre could handle the difficult enquiries, with a blinking of the eye!

[wynne jones]

Colin

Why did you think he would have a different attitude anywhere else?

[AshWhite]

Colin, check the for sale section - someone looking for an oven cleaning setup.

As you were

[Colin Day]

Colin, check the for sale section - someone looking for an oven cleaning setup.

As you were

Thanks mate...

[Mike Halliday]

Colin to be honest I  I can handle these calls but its just pees me off when I get stuck into cleaning a room and the phone rings so i have to stop turn off the machine and deal with it... the it turns out to be someone who has no intention of paying my prices.

and on Mondays its not an exaggeration for it to happen 4-5 times an hour....  its not arrogant to be able to recognise the bottom end of society and not want to deal with them

[Colin Day]

Sounds like you need someone to take your calls for you while you crack on with the real work. I wish I was getting as many enquiries. It is early days for me, I suppose.

[Ian Gourlay]

Mike

perhaps its time to target all your marketing at the top end including your leaflets

[Ian Gourlay]

No no no!

You'll get considerably less calls okay what does come through will be pre qualified but the funnel will be a drip feed, how many times have you talked a customer round to quality over price? The days when you put lower to medium prices on your leaflets are now gone unless you are regularly getting 20-30 calls per day which could go down to 2 or 3 and then when customers start adding say 4 or 5 rooms and a suite that could really put them off.

Shaun

Shaun

I do not understand The days when you put lower to medium prices on your leaflets are gone unless you are regularly getting 20 to 30 calls a day

I wish I was  getting that many calls .

[Mike Halliday]

Ian its mainly the web & Yp that brings in the wrong type of enquiries, in essence I'm doing them a favour by telling them exactly what they want to know how much it will be..... so it saves them time and lets me get on with my work.

i often just let it go to the answerphone, the price shoppers tend not to leave a message

[Shaun_Ashmore]

Ian that's how the half price cleaners work, but I was plucking figures from the air. I do believe that you need to have lots more enquiries than you can handle much more than you may think before you can afford to lose may be 90% calls to enquiries to jobs.

Shaun