[Prestige1]

I run a cleaning business which also includes carpet cleaning, I have been on the NCCA course 2 years ago and I am a member. I have a problem in that one of my girls left a sky lite open along came the rain soaked carpet and left a brown stain. I have tried Chemspec browning treatment and also tried Ultreprp and extracted with Fiber rinse. it wont budge no matter what. I am now going down the insurance route to replace. but I am worried now that the insurance may say I should not have touched it first. In your opinions if a carpet has a brown stain on it and I have tried to clean it can I have done anything to the carpet which will seal the stain in and alow the insurance to get out of paying? I hope this makes sense. your help will be appreciated. kind regards Phil

[John Kelly]

You were quite within your rights to try and rectify the problem. Nothing you have done will have made it worse.

[John_Flynn]

John is perfectly correct, the insurered should do all possible to stop the damage from getting worse.

You did just that!!

[Prestige1]

Thanks guys I am feeling better allready, you see she has got the estimate in to replace, get this £3,800 so I am crapping that the insurance will pay up.
Kind regards phil

[John_Flynn]

Is this a light coloured natural coloured carpet, I may have misread but do you state the type of fibre the carpet is??

[John Kelly]

Also be aware that sometimes the browning treatments don't work as a one shot treatment. Experience on past water damages was that I sometimes had to return two or three times, gently wiping the stain with a white towel and de-browner before it eventually went. You can see if this is going to work by dye transfer to the white towel.

[John_Flynn]

Mr Kelly SIR !!!!

Can you read my mind??

Or do Great minds Think Alike???