[mark blundell]

what do you guys do?

iv'e just sent texts out and first one can you leave it till next time as there still really clean from last time 4 weekly new customer iv'e only cleaned once.

2nd can you do them next Wednesday they are accross the road from each other.

 

[Tom White]

"I am sorry, that was not our original agreement.  If I do not clean them tomorrow, I shall remove you from my books."

If you don't hear anything back, dump!

It happens, but as time goes on you end up with a full round of good, regular and reliable customers, rather than a round full of time wasters that get you disheartened, and then you jack it in.

Be tough from the start.

[AuRavelling79]

what do you guys do?

iv'e just sent texts out and first one can you leave it till next time as there still really clean from last time 4 weekly new customer iv'e only cleaned once.

2nd can you do them next Wednesday they are accross the road from each other.

 

1. Train 'em. Starting with charging more for a first clean.

2. If they won't be trained then drop them from your round.

3, Be single minded about this. You will gain far more than you lose.

[steve rix]

Dont send text; just do them

[Lee GLS]

As Steve said don't send texts. That's just asking for people requesting the leave it.

[SB Cleaning]

Unless they have a good reason for skipping the clean like building work I would just dump um, especially if they are quite new, i don't put up with it!!

[mark blundell]

its so hard though as both of these houses have sheds on the side of the house that are locked and to drive out there and there not in cant clean so even more of a waist of time.

i think i agree with tosh i am sick of all the not this week next week/ next time.

[steven ainger]

Just txt back and ask if they would prefer to go to a 8wkly rota, and charge them a few quid more

[SB Cleaning]

If  your WFP and are cleaning them every 4 wks you may get a lot of it as the windows do stay clean for longer

[A & J Owen Window Cleaning]

as sb sez dump the flooker

[mark blundell]

If  your WFP and are cleaning them every 4 wks you may get a lot of it as the windows do stay clean for longer

i am wfp but i offer a 4 6 and 8 weekly its up to them what the decide to go with i always try to get 6 weeklys

[Dave66]

just forget both of em... plenty more work out there without messers, dont bother tx'in back they'll get the message.......you see what i did there 

[A & J Owen Window Cleaning]

had 2 today when i txted em didnt leave gate open so i did fronts

[AS Window Cleaning]

explain that need to stick to what agreed.  if you are happy to do them 6 or 8 weekly instead, thats fine so long as you know in advance.  i explain that to keep my prices reasonable i need to be able to plan and rely on doing X amount of work that day, if they want to pick and choose then will have to charge alot more.

also charging more on the first clean helps sort out the time wasters........i need to do this more myself.  but as said above, dont let them think they can mess you around, so when you text, its not to check if they want you, its to ask them to leave gate open/let you know what time is best to come...... ive had a couple thinking it was to see if they wanted it doing, that soon changed!  and so did their window cleaner..... 

[stuart mc]

to the one that text can you do next wed, I would text back no tomorrow or 4 weeks time, if you can't leave gate open I can just do front

to the other I would do nothing, they just wouldn't ever get the pleasure of my time again

[stuart mc]

scratch that it doesn't happen as I don't text them full stop

[Helen]

In the grand scale of things does it really matter........?
http://www.cleanitup.co.uk/smf/index.php?topic=138783.0

[bad trippy]

In the grand scale of things does it really matter........?
http://www.cleanitup.co.uk/smf/index.php?topic=138783.0

Thanks for bringing that to our attention on this site Helen.
16 years old,oh boy i just dont know what i would do if i lost one of my kids 

[Pope vader]

dotn text,  if not in just do fronts,  before you know they will be demanding appointments when it suits them, i had one try that after the first clean,  just dumped them

[Helen]

In the grand scale of things does it really matter........?
http://www.cleanitup.co.uk/smf/index.php?topic=138783.0

Thanks for bringing that to our attention on this site Helen.
16 years old,oh boy i just dont know what i would do if i lost one of my kids 

No problem, yes customers can be frustrating at times as can we ourselves, but at the end of the day as I said does it really matter..... a £10 window clean against a 16 year old being hit by a car and not surviving