Haven't collected since we started.
Can't really understand why anyone does anymore.
I deliberatly have allways collected from those customers who dont leave payment for me....WHY.....because i feel the need to run my business with that personal touch.How many times on here do you hear wc's moaning their sorry asses off that the industry has got a bad name,that we should be licensed so our customers know who they are dealing with?...how can they if we dont see them.
Ok,fair do's to the boys who run big rounds on residential stuff,it is understandable that collecting becomes a pain,but lets be honest half of the wc's on here run fairly small managable rounds (although many would like us to believe they are the next dragon.. :
) within fairly short distances,so collecting cant be that time consuming.
Yes i suppose i could instruct the majority of my customers to pay via the internet,no doubt there are some that would even be persuaded to pay via standing orders,but would i have that personal rapport with them that i have now...of course not.
Alongside all of that goes the additional cleaning services that we provide,face to face we get a lot...if i didn't see them then i wouldn't....it's a bit like doorknocking or leaflets...which gets the most productive results...face to face imo.
I run a small friendly wc service,like many,and intend to keep that personal touch as part of my business.