[ian1965]

Lost a customer today because they said that the pure water was leaving a film on the glass-I was at a bit of a loss as to what to say to her, except I have had any one say that to me! 

[Pope vader]

i have lost a few over the last few days

1, i want to go 3 monthly as a other wc offered her this, so said ok bye
2, windows are still cleans, so will cancel
3, struggling to afford £3 per month
4, a women cancelled on me today, even though i dumped her a few months a go, as crap payer

[Ian101]

I lost 1 cos she didnt like the noise the dripping water made and had another 1 say leave it this time even though I wasnt her window cleaner  :

[wpclean]

We lost three in the last month . . . . . no reason why, just a brief note saying they no longer required their windows cleaning !     Really bugs me because we do not know why  :

[Londoner]

I have a woman who I haven't cleaned since the beginning of the year who still phones me every few weeks to say she doesn't want me to come back. I just say OK right, she's got dementia

[Neil Williams]

We lost three in the last month . . . . . no reason why, just a brief note saying they no longer required their windows cleaning !     Really bugs me because we do not know why  :

because winter is coming.....

[H S and Son]

I have a woman who I haven't cleaned since the beginning of the year who still phones me every few weeks to say she doesn't want me to come back. I just say OK right, she's got dementia

She hasn't, you've cleaned them 6 times this year so far; you keep forgetting youve been, its the dementia mate, old age, we understand 

[Londoner]

We lost three in the last month . . . . . no reason why, just a brief note saying they no longer required their windows cleaning !     Really bugs me because we do not know why  :

All this recession stuff, winter is coming and the fuel bills are going up 20%. Loads of people worried about their jobs. Its bound to have an effect.

[daniel worgan]

Well i decided to go a differant direction in getting work.We are now offering a clean when you want service....we basically treat every clean as a first clean and charge accordingly....and there are now a few upset wc's in the areas we are targetting.
The customers that are contacting us are doing so because they dont want them cleaned every month,that's ok with us,as i say pricing has to be right.....

[richard jagger]

We lost three in the last month . . . . . no reason why, just a brief note saying they no longer required their windows cleaning !     Really bugs me because we do not know why  :

I am with you on this one Mate.I think customers think we don`t have care about our work. They just don`t have the bolls to be honest.Don`t even give this spineless customers a minute of your time.

[Mark Farrimond]

As a customer myself (rather than a window cleaner like your goodselves) I can't believe some of the excuses people give you.  

My window cleaner annoys me cos he leaves six holes in my garden where he sinks his ladders but i'd have to do the same if i did them myself and I am not climbing a ladder and cleaning my windows in summer let alone in this weather. I can only just get up a ladder, let alone let go with one hand.

I think some people must be mad.  The windows will get dirtier in winter (i would suspect) yet they cancel for £3 a month.  I have mine done every 2 weeks and pay £10 per month. Its worth every penny, even with the big holes.

[GB Window Cleaning]

ive lost about 5 in a month and picked up about 7 new ones  

the day i cant pick up new work is the day i'll start worrying 

[chopsie]

I dont mind if people cancel at all. They can give no excuse or whatever excuse they like (as long as its not poor standard of work from me). Its their right, I like being able to cancel whatever I like when i see fit, Long tie ins/contracts pee me off. Obviously if it came to them wanting me back that would be a different story, depending on what their reason was and how good the work was. Its just life people, don't worry about it, They do not owe us a living.

[Ian Lancaster]

Lost a customer today because they said that the pure water was leaving a film on the glass-I was at a bit of a loss as to what to say to her, except I have had any one say that to me! 

We all know that's impossible - why didn't you ask her to show you?

[AS Window Cleaning]

Perhaps if it was windy it blew dust onto it, ive noticed that is one failing with this system if it is windy and alot of dust/pollen in the air, it sticks to the glass before it dries.

As for loosing customes, fortunately we dont loose many, tho when we do it feels kinda personal!  So long as its not cus of our work, then that is their right as customers to do.

However, as mentioned, if they decide to come back, its at a revised price 

[Neil Williams]

Perhaps if it was windy it blew dust onto it, ive noticed that is one failing with this system if it is windy and alot of dust/pollen in the air, it sticks to the glass before it dries.

As for loosing customes, fortunately we dont loose many, tho when we do it feels kinda personal!  So long as its not cus of our work, then that is their right as customers to do.

However, as mentioned, if they decide to come back, its at a revised price 

so dust etc doesn't blow onto trad cleaned windows? think again, it has a far worse result on trad than on wfp cleaned windows

[AS Window Cleaning]

agree, once its dried dirt sticks to traditional cleaned windows. however, with wfp windows are left wet, so dust can get blown onto glass and stick to wet windows.... think bout it. am I wrong anyone?! 

[Ian B]

We ought to have a page on here where all the excuses for cancelling are put, then we could print it off, so that if we get a stupid excuse we could get out our list and, after scrutinising it, give some sarcastic answer back, like "haven't had that one before"..........

[A & J Owen Window Cleaning]

We had a woman cancel her £3 per month clean for 4 top windows because she'd bought herself a ladder. She must be at least 70, good on her if it was true.....

[geefree]

When the particle of water holding the spec of dust dries.... the dust blows off