This is an advertisement
Interested In Advertising? | Contact Us Here

Warning!

 

Welcome to Clean It Up; the UK`s largest cleaning forum with over 34,000 members

 

Please login or register to post and reply to topics.      

 

Forgot your password? Click here

Pages: [1]

gto

  • Posts: 682
Brodex
« on: September 30, 2011, 09:51:32 am »
Just got 4 brand new clamps and epoxy for them, after contacting them the othe day.

spoke to someone there the other day very pleasent, understood what was wrong with the clamps i had.
and has shipped out all 4 clamp for my pole not just the 2 broken ones.

so i am pleased with the after sales service i have had from them.
Logged

windiewasher

  • Posts: 4393
Re: Brodex
« Reply #1 on: September 30, 2011, 03:24:14 pm »
Better than the time I rang upto complain about a pole they had the cheek to try and sell me another one.
Wasn't happy.
Quote from: gto on September 30, 2011, 09:51:32 am
Just got 4 brand new clamps and epoxy for them, after contacting them the othe day.

spoke to someone there the other day very pleasent, understood what was wrong with the clamps i had.
and has shipped out all 4 clamp for my pole not just the 2 broken ones.

so i am pleased with the after sales service i have had from them.
Logged
Takings off all first cleans till march 7th 2014
October  total=  cleaned  extra per month
November = cleaned extra per month
Total £  so far.

Ian101

  • Posts: 7889
Re: Brodex
« Reply #2 on: September 30, 2011, 05:32:54 pm »
Just how it should be
Logged

Ian Rochester

  • Posts: 2588
Re: Brodex
« Reply #3 on: September 30, 2011, 07:59:52 pm »
Been using them for 5 years now and always had good service.
Logged

Flash..

  • Posts: 404
Re: Brodex
« Reply #4 on: September 30, 2011, 08:53:48 pm »
Two new bolts recieved today after I contacted them this week with a pole problem following the posts on here, cant fault the service I have recieved, perhaps they are trying to change their image?
Logged

Andy Prittchard

Re: Brodex
« Reply #5 on: September 30, 2011, 09:16:40 pm »
There was probably no systemic 'problem' in the first place, but more of a clash of personalities between those here and there, at Brodex.  Now those relationships have changed, (albeit the same old moaners are still on here, and some at B have moved on), the out come is different.  This is not to deny that there may have been some poor service at some point, that is entirely possible - who was the last person to complain that Gardners don't answer the 'phone?  Probably every here has had that particular complain to make abou them.  In fact I hate it that they don't answer the phone, but I don't hold it against them.  I expect Kirsty's out a lot of the time at playgroup or something.  You just don't know.

It's not like we need some great enquiry into this.  It's like there has been a mass murder by the health secretary and the NHS managers; what's happened, I think, is that certain people on here have gotten their teeth into the topic and won't let go.
Logged
Pages: [1]