[Ian Lancaster]

Hi all, just wanted to say a heartfelt thankyou to Phil at Vyair.  We ordered a 400gpd a few weeks ago - all went well, delivery was quick and trouble free and installation was a doddle.

After a  couple of weeks the unit started cutting in and out and production dropped to almost nil.  Phil suggested a problem with high or low pressure switches and sent replacements the same day.  Tried those - no improvement.  Phil sent a complete replacement unit.  Fitted that - a bit better but soon started playing up, plus TDS was a paltry 34ppm.

Phil then sent a 600gpd system - worked better, ran at about 230 US gallons per day and TDS was down to 015 after about 12 hours running.

Spoke to Phil again who told me he had contacted the manufacturer who said the problem was with our water supply - I fitted a guage and the pressure was about 30psi at the mains.  Apparently although the booster pumps (2) will increase the pressure they can't draw more water from the supply so the problem was in the rate of supply through the mains.

In spite of it being no fault of theirs, plus they had incurred a lot of expense in shipping costs and the 600gpd was nearly twice what we had paid for the 400, Phil refused my offer to make up the difference and said we were to keep the 600  All he asked was that if I wanted I should make a donation to charity on his behalf, and please would I send his two 400gpd's back? (Again at his expense)

Now I challenge anyone to better that!!

Thank you Phil, the best customer service I have ever had

[woody1]

Thats spot on service that is, i will be buying a new ro soon so they will be getting my money 

[bumper]

good customer service ill be  looking to replace my old one soon i know were to go now

[richard jagger]

I have out lived my system`s capacity and will be replacing mine soon so guess who I will chat too.

[dave.e]

I agree the customer service from vyair is second 2 none i have spoke to phil before and he is more than helpful its a shame some other window cleaning suppliers are not the same.

[Spruce]

It would appear that their after sales service is excellent, but I ask why they are having so many problems with the R/O in the first place. They aren't that complicated.

I think I would prefer an excellent product and not so good after sales service if I had the choice.

They eventually credited a faulty R/O they supplied to a mate of mine and he replaced it with a 40/40 with no problems since.

Spruce

[p1w1]

It would appear that their after sales service is excellent, but I ask why they are having so many problems with the R/O in the first place. They aren't that complicated.

I think I would prefer an excellent product and not so good after sales service if I had the choice.
They eventually credited a faulty R/O they supplied to a mate of mine and he replaced it with a 40/40 with no problems since.

Spruce

i would prefer the same

[rah]

I purchased a new pump from Phil a week or two back ( havent fitted it yet) but he was spot on with his advice and patients.

Rob.

[windiewasher]

i have a 400 which the membranes have shot it and the water rate is quick one day ans slow as drips the next,ive not got round to changing membranes yet though!

[boshravie]

Hi all, just wanted to say a heartfelt thankyou to Phil at Vyair.  We ordered a 400gpd a few weeks ago - all went well, delivery was quick and trouble free and installation was a doddle.

After a  couple of weeks the unit started cutting in and out and production dropped to almost nil.  Phil suggested a problem with high or low pressure switches and sent replacements the same day.  Tried those - no improvement.  Phil sent a complete replacement unit.  Fitted that - a bit better but soon started playing up, plus TDS was a paltry 34ppm.

Phil then sent a 600gpd system - worked better, ran at about 230 US gallons per day and TDS was down to 015 after about 12 hours running.

Spoke to Phil again who told me he had contacted the manufacturer who said the problem was with our water supply - I fitted a guage and the pressure was about 30psi at the mains.  Apparently although the booster pumps (2) will increase the pressure they can't draw more water from the supply so the problem was in the rate of supply through the mains.

In spite of it being no fault of theirs, plus they had incurred a lot of expense in shipping costs and the 600gpd was nearly twice what we had paid for the 400, Phil refused my offer to make up the difference and said we were to keep the 600  All he asked was that if I wanted I should make a donation to charity on his behalf, and please would I send his two 400gpd's back? (Again at his expense)

Now I challenge anyone to better that!!

Thank you Phil, the best customer service I have ever had

One ingredient of being great is making sure you make other people feel great first,.

So Mr. Lancaster and Mr Phile, you are both great. 

[CLEANCARE WC]

i have vyair ro and the chap was very helpful and its the best ro ive ever had currently kicking out 003 

[Terry A]

I bought mine from Phil.
He's spot on.