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I have just been to see the customer, she was mortified. It seems she paid me instead of her credit card
I once received a very large cheque that really was meant for the plumber. I posted it back promptly with a covering letter.The furthest I have been paid up front when it was intentional was six months. It was early days and I cleaned monthly back then. They were going to the USA for six months and one set of parents were staying there but they didn't want me asking them for the money. After they returned, they went to pay me for the clean but I told them that I had only completed five cleans as I got a bit behind in the Winter. They paid me anyway though and called it a late Xmas tip. Top customers. Was sorry to lose them eventually when they moved out to Wiltshire from Sussex.