[Ian101]

This is a first for me 

Dropped him cos out of the 4 times they were done gate was not left open twice although texted night before
and had to collect payment 2 out of the 4 so in my book a messer.

Anyhows was doing the street where he lives and do 8 on this street and as I was packing up after the last house he came out and asked why I wasnt doing his ??

Told him that he was an unreliable customer and I was too busy to put up with messing about and thats why his last 2 windies "just stopped coming"

Promised he would change his ways so said pay for next 5 in advance - £50 - and would take him back PLUS if gate not left open after being texted night before then the fronts only would be done @ £10 

His answer - Leave it ..... errrr already was mate

hasta la vista baby 

[bobby p]

luv it !   

[SB Cleaning]

Fair play Ian dont put up with it

[AuRavelling79]

Very good way of handling it Ian - you set out the terms on which you would accept him back and he decided not to go with it. A sensible fair and business-like way of handling it IMO.

Yesterday I had a "leave it for winter" request (demand more like) - she's a custy that started with me in March this year (surprise surprise!) on what was a regular every two months agreement and she said she wants me "next time (Nov) and then leave it until spring" to which I replied that that wasn't our arrangement and that if she came off my books there was no guarantee there would be a space to go back on in the Spring. (Had she been monthly I would have agreed to offer two-monthly over winter as it suits my full books) She said she could live with that.

As we were stood in the street I didn't make a fuss but I will not be cleaning in November or anytime after that.

Just before this conversation a neighbour across the street asked me to start regularly! So a £16 job replaces a £10 job.

By my "not putting up with it" it will send a message to the thirteen other custies within sight of her house that I will treat my customers fairly according to our agreements and not be messed about.

[Tom White]

A sensible fair and business-like way of handling it IMO.

Agreed!

[Ian101]

Very good way of handling it Ian - you set out the terms on which you would accept him back and he decided not to go with it. A sensible fair and business-like way of handling it IMO.

By my "not putting up with it" it will send a message to the thirteen other custies within sight of her house that I will treat my customers fairly according to our agreements and not be messed about.

When first started last April they used to catch me off guard but now have come across most situations at least once so have my benchmark / standard policy decisions and answers ready 

[colin purewater]

full marks sir

[Ian101]

used to be soft with em but realised whilst dealing with the divvies I was missing out on the proper people so now zero tolerence 

[bobplum]

This is a first for me 

Dropped him cos out of the 4 times they were done gate was not left open twice although texted night before
and had to collect payment 2 out of the 4 so in my book a messer.

Anyhows was doing the street where he lives and do 8 on this street and as I was packing up after the last house he came out and asked why I wasnt doing his ??

Told him that he was an unreliable customer and I was too busy to put up with messing about and thats why his last 2 windies "just stopped coming"

Promised he would change his ways so said pay for next 5 in advance - £50 - and would take him back PLUS if gate not left open after being texted night before then the fronts only would be done @ £10 

His answer - Leave it ..... errrr already was mate

hasta la vista baby 

you have turned into a brute of a man

[Ian101]

cant see many people wanting to pay 5 cleans up front

maybe should have gone with 3 but he had been a right messer  :

[Ian101]

This is a first for me 

Dropped him cos out of the 4 times they were done gate was not left open twice although texted night before
and had to collect payment 2 out of the 4 so in my book a messer.

Anyhows was doing the street where he lives and do 8 on this street and as I was packing up after the last house he came out and asked why I wasnt doing his ??

Told him that he was an unreliable customer and I was too busy to put up with messing about and thats why his last 2 windies "just stopped coming"

Promised he would change his ways so said pay for next 5 in advance - £50 - and would take him back PLUS if gate not left open after being texted night before then the fronts only would be done @ £10 

His answer - Leave it ..... errrr already was mate

hasta la vista baby 

you have turned into a brute of a man

Hanging around with old hands like you and Gav ... 

[Londoner]

Leopards never change their spots and messers don't stop being messers

[G Griffin]

cant see many people wanting to pay 5 cleans up front

They don`t have to. He brought it on himself.

[Tom White]

cant see many people wanting to pay 5 cleans up front

They don`t have to. He brought it on himself.

And it's a politer way of asking, 'Look, stop bothering me and 'flip' off, will you?"  (Lazy-bottomed rhetorical question).