[AuRavelling79]

Barry, what I find amazing is at least six posters above have taken your post seriously!

Got any more trad. top tips?

 

[StockClean]

I dont even give them three strikes.

If payment isnt recived within 7 days the database automaticly puts the customer on hold and generates me a list of letters to print as reminders.

No more cleans are done till payment is recived. If its more than 30 days late, interest is added and the account goes into deliquency. We either persue the debt till its paid, or file small claims when enough fees are built up.

I dont get any problems with late payers as a result. 




What ru on mate i have been cleaning windows for over 14 yrs now and i dont always get paid straight away , but i know the next time i see the custy they will pay no problem .  And for the odd custy who is skint or has no money.    I ask when they would like me to call back and get paid then .   No Probs at all

Good for you, i can sleep at night knowing that now. The difference with me though is all my customers actually do have money, so the payment terms are quite ok with them thanks very much.

Oh and i have been window cleaning for 10 years nearly, so of course i dont know what im talking about do i?

[barry mallett]

Barry, what I find amazing is at least six posters above have taken your post seriously!

Got any more trad. top tips?

 

[StockClean]

 

[Mike #1]

the point i am making is it seems a bit over the top . to go to all the trouble of printing letters and chasing debt in such a way as you describe ,  you need to chill out out a little mate .

I get on really well with a lot of my custys so dont mind waiting a day or two for payment , its part of good customer relations . i find it works better to have a good rapport with custys instead of taking them to court for a few quid just because they dont happen to have any money on them when i happen to call for my money   . Mike

[john the cleaner]

just say i need the cash for shopping and mr tesco charges me the same prices as u 

[barry mallett]

well chuffed . i got it sorted today . cleaned the house , then told him i was not pleased about the non paying . so he apologised and told me to call tuedsay and the wife is gonna sort it . he also told me his sister needs a windy , hers has stopped calling . so i shot round  , lovely house told her £25 . so cleaned em up , but she had just filled the car up with her last money . so shes gonna double up next month a straight £50. so all in all a very good day

[dave.e]

well chuffed . i got it sorted today . cleaned the house , then told him i was not pleased about the non paying . so he apologised and told me to call tuedsay and the wife is gonna sort it . he also told me his sister needs a windy , hers has stopped calling . so i shot round  , lovely house told her £25 . so cleaned em up , but she had just filled the car up with her last money . so shes gonna double up next month a straight £50. so all in all a very good day

i hate to put a spanner in the works but if they can not afford to pay you £25 what thinks your get paid the £50. i hope you do but will have to wait and see

[gilbert]

Barry soap up the windows then leave then or throw eggs on the windows  never fails for me

[Johnny B]

Barry soap up the windows then leave then or throw eggs on the windows  never fails for me

... Fails to what? Get you more customers and a good reputation, or is your goal to commit professional suicide?

John  

[john the cleaner]

barry i realy think they are both having u over mate tuesday will tell no money tuesday then cout your loses and dump lesson learned i think
 

[AuRavelling79]

well chuffed . i got it sorted today . cleaned the house , then told him i was not pleased about the non paying . so he apologised and told me to call tuedsay and the wife is gonna sort it . he also told me his sister needs a windy , hers has stopped calling . so i shot round  , lovely house told her £25 . so cleaned em up , but she had just filled the car up with her last money . so shes gonna double up next month a straight £50. so all in all a very good day

Fantastic news!   That's the beauty of doing quality work and being reliable; you can charge a good price and now you've been referred to the family it'll roll from here on in.

All those on here who say dump 'em wouldn't have such good custies like you and me Barry!

Sounds like they're a bit disorganised on having the money ready so why don't you make it easy for any referrals they give you and say to the new referral custy "look, I'll call monthly and clean your windows, you save the money up for a year and put it in a Cash ISA and draw it out just before Xmas 2012 and pay me then?"

They save it up and pay you in 14 months time! It's like a savings plan where they save for you! Fill yer boots, Barry!

[mci services]

 ;Dstop encouraging him Gold

[barry mallett]

  good thinking gold .  ok stu i will give it a rest . after all theres plenty tradders out there that need cheering up 

[rg1]

good thinking gold .  ok stu i will give it a rest . after all theres plenty tradders out there that need cheering up 

I wish i had more custys like yours Barry

[mci services]

good thinking gold .  ok stu i will give it a rest . after all theres plenty tradders out there that need cheering up 

  yes your right

[Helen]

You say you don't want to lose the work as it's easy money but that's only if you're getting the actual money. He probably says the same about you; I don't want to lose this window cleaner as he's a plonker who's doing it for nowt lol!!!!!

I wondered when someone would comment on the "easy" money comment. Makes me laugh when people say "it's good job" it's an easy job" it's a good earner".......not if you don't get paid it's not

You are running a business, not a charity

[AuRavelling79]

You say you don't want to lose the work as it's easy money but that's only if you're getting the actual money. He probably says the same about you; I don't want to lose this window cleaner as he's a plonker who's doing it for nowt lol!!!!!

I wondered when someone would comment on the "easy" money comment. Makes me laugh when people say "it's good job" it's an easy job" it's a good earner".......not if you don't get paid it's not

You are running a business, not a charity

Why is it that the sucessful business women don't understand silly humour? IT'S A JOKE! 

[Ian101]

You say you don't want to lose the work as it's easy money but that's only if you're getting the actual money. He probably says the same about you; I don't want to lose this window cleaner as he's a plonker who's doing it for nowt lol!!!!!

I wondered when someone would comment on the "easy" money comment. Makes me laugh when people say "it's good job" it's an easy job" it's a good earner".......not if you don't get paid it's not

You are running a business, not a charity

Why is it that the sucessful business women don't understand silly humour? IT'S A JOKE! 

you talking about KateCatherine ?? 

[StockClean]

the point i am making is it seems a bit over the top . to go to all the trouble of printing letters and chasing debt in such a way as you describe ,  you need to chill out out a little mate .

I get on really well with a lot of my custys so dont mind waiting a day or two for payment , its part of good customer relations . i find it works better to have a good rapport with custys instead of taking them to court for a few quid just because they dont happen to have any money on them when i happen to call for my money   . Mike

Fair enough if it works for you, congratulations!

However down here in the south customers are not your freinds, alot of my customers are millionaires, they dont have friends in business trust me i know.

Good customer relations is key to a succesful business, however it goes two ways and just becouse they are nice people, failing to pay you when the bills fall due in itself shows you havent got the right kind of rapport with your customers, and they dont take you seriously.

All my custies know me well, I do a good job, I am regular, I stick to my word and I expect them in return to pay ontime. I dont have any issues normally with payments, becouse each customer is told when they sign up that we expect payment to be recived on time.

Remember you are running a business, a customer not paying you ontime isnt worth having and I have no quarms about dropping customers who dont respect my business terms, and filing small claims for moneys due.  Its all part of running a business, and those who think their customers are thier mates, or feel honoured to clean their windows for a cuppa and a chat; thats great but it wont get your bills paid. or make you rich will it?