thks for replies... prob I am having ... we supply other cleaning services booked for around 4 wks little scope to fit in extra jobs... at peak was upto 8 wks.
most enquiries new potential customers want carpets cleaned within a few wks max apart from referals who are prepared to wait.
Hence losing work / passing to another local guy only does cc has scope to fit work in. due to short term work not pratical taking on extra staff.
Almost giving up building this side of company , as it seems other cc can supply services far quicker... as Derek has highlighted.
Mayb answering this myself but one answer to cross train existing staff - having confidence in staff... er
Usual prob owner of company running around like a headless chick..