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Adam P

  • Posts: 1448
Re: Not good
« Reply #20 on: July 27, 2011, 10:35:37 am »
from the phone call just had sounds like you've got another one booked this weekend :) told the chap to use you as you wont get any better and we can't compete on the price so think he will.

bennymon

  • Posts: 816
Re: Not good
« Reply #21 on: July 27, 2011, 10:50:18 am »
hi no calls yet buddy but any work this weekend would be much appreciated .skywalker im preparing something for property management companys as we speak . ;)

Re: Not good
« Reply #22 on: July 27, 2011, 10:56:17 am »
Quote
told the chap to use you as you wont get any better

Hi Kermit, so you have just admitted to a customer that your rival is better than you, as well as cheaper....

How very public spirited of you     ;D ;D ;D ;D

Adam P

  • Posts: 1448
Re: Not good
« Reply #23 on: July 27, 2011, 02:03:03 pm »
hector: yeah when i can't do the job i have no problem selling others up. it's only a one off as it students so wasn't worried that we've lost a good customer or anything.

customer def mentioned it was you as he said the website and it was yours. it's a student to let place, 4 bedroom, lounge, hls etc.

bennymon

  • Posts: 816
Re: Not good
« Reply #24 on: July 27, 2011, 04:21:11 pm »
they never did call mate

clive ware

  • Posts: 540
Re: Not good
« Reply #25 on: July 28, 2011, 07:48:32 pm »
Mate, sit down this evening and write a letter to past customers. Something like Dear Mrs.....
Thank you for using us to clean your carpets in the past, your custom is much appriciated.
Give a little blurb as to how you got started (eg. I started with an astra estate car with a little portable machine in the back and (hence the name astra clean) and have now upgraded to a high powered van mounted machine )
We are now using a fantastic cleaning agent/ machine etc which gives the deepest clean and the shortest of drying times.
As a thank you for your past custom, I am offering a £15.00 discount on any cleaning done during the month of august subject to a minimum charge of £75.00 ( or whatever you want)...................
Send out 300-400 and I guarantee you will get phone calls (or your money back!)
Hope this helps, your past customers are definately the easiest people to target.

Clive
ps I send out a similar letter for feb and always get work from it.

bennymon

  • Posts: 816
Re: Not good
« Reply #26 on: July 28, 2011, 09:19:50 pm »
cheers clive ;)

clive ware

  • Posts: 540
Re: Not good
« Reply #27 on: July 28, 2011, 11:01:34 pm »
No probs, but get typing and sent out asap so you can sart geting work in for August!! ;)

richy27

Re: Not good
« Reply #28 on: July 29, 2011, 12:30:39 am »
sending letters can be a very time consuming task and many get put off or get bored of doing it. I used to loose interest in direct mail  . for the last couple of months following a recomend from here i have been using docmail to do my direct mailing and it actually works out as cheap as doing it yourself if not cheaper by the time you buy stamps and envelopes and your time.

if you use cleaners mate you can swop your mail merge list into a csv file and then onto docmail.

i think i sent out 360 letters last month for £76