I walked into Natwest when i first wanted to open a business account. Here's how it went...
ME - Hi, i'd like to open a business account please
THEM - One moment (answers the phone) - strike 1
78 seconds later (i counted)
THEM - right, how can i help - strike 2
ME - i'd like to open a business account
THEM - (turns and says something not related to a woman) - strike 2 & 1/2
THEM - checks diary
THEM - ok, we will make an appointment for you, Jackie who usually opens business account is on maternity leave and Sarah has just gone on holiday for 2 weeks. I can pencil you in for two weeks tomorrow ?
ME - Need to open one today / tomorrow latest, dont worry i'll try else where
I walked out of there, into Lloyds, waited 10 mins and opened my account within 25 mins