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Erithwc

Need you thoughts on a customer letter please
« on: July 03, 2011, 02:32:19 pm »
my round is coming along but im trying to fill in a few gaps, i don't want to go door knocking so ive done a a4 letter to put through the houses next to the ones i already do what do you think on what i have done so far ? plus is there anything else i should add



Dear Sir/Madam,

 We are expanding our window cleaning business in your area and already clean windows a few doors away from your property so if you need a reliable regular window cleaner please contact me using the contact details provided for a free quotation.

We provide a professional six weekly all year round window cleaning service using both traditional cleaning methods and ladder less water fed pole cleaning technology for added safety and privacy on windows above 1st floor and above, frames and sills clean as standard plus genuine competitive prices


Thanks Paul
Erith Window Cleaning



supernova77

  • Posts: 3547
Re: Need you thoughts on a customer letter please
« Reply #1 on: July 03, 2011, 02:34:54 pm »
Why don't you want to go door knocking?

I think the majority of letters like that would just get binned?

C-Thru.

  • Posts: 388
Re: Need you thoughts on a customer letter please
« Reply #2 on: July 03, 2011, 02:35:26 pm »
Maybe add a line to say how much the average price per house is in this area.


Erithwc

Re: Need you thoughts on a customer letter please
« Reply #3 on: July 03, 2011, 02:41:17 pm »
i have done door knocking but have found the customers that i get this way are the ones that pay late and mess me around  :( that why i don't like door knocking

Erithwc

Re: Need you thoughts on a customer letter please
« Reply #4 on: July 03, 2011, 02:43:45 pm »
Maybe add a line to say how much the average price per house is in this area.



im thinking about putting a average price on the letter with a little note that conservatorys will be extra ect.

mci services

Re: Need you thoughts on a customer letter please
« Reply #5 on: July 03, 2011, 02:46:05 pm »
i have done door knocking but have found the customers that i get this way are the ones that pay late and mess me around  :( that why i don't like door knocking

Yes I can relate to that, the only thing I would add to that letter would be an estimated price, if you know the size of house etc.

That way all the customer has to do is decide yes or no and book you in. The whole quoting thing where they ring then you go look puts people off

Poles R Us

Re: Need you thoughts on a customer letter please
« Reply #6 on: July 03, 2011, 02:47:54 pm »
too much info , all you need is your name address phone number

Rick Ward

  • Posts: 169
Re: Need you thoughts on a customer letter please
« Reply #7 on: July 03, 2011, 04:21:56 pm »
I personally think it is spot on, might copy it for myself as I'm actively pushing the domestic side. Prefer sticking to a monthly clean though

Smudgeoff Cleaning Services

  • Posts: 791
Re: Need you thoughts on a customer letter please
« Reply #8 on: July 03, 2011, 04:26:45 pm »
Great move, I do something similar called neighbour nudger it starts!!!

Dear sir/madam


We currently clean number 45 la la lane....

And then go on about the benifits of our system etc.

Send me your email and I'll send you a copy if you like..

Darren
" To Get It All Off Call Smudgeoff"

andyM

  • Posts: 6100
Re: Need you thoughts on a customer letter please
« Reply #9 on: July 03, 2011, 04:50:42 pm »
Looks ok to me.
 
One of the Plebs

lee09

Re: Need you thoughts on a customer letter please
« Reply #10 on: July 03, 2011, 05:10:28 pm »
I would change the line, if you need to if you would like. Its just a bit softer but good letter
Lee

g.brookes

  • Posts: 950
Re: Need you thoughts on a customer letter please
« Reply #11 on: July 03, 2011, 05:30:25 pm »
'windows above 1st floor and above, frames and sills clean as standard plus genuine competitive prices'

should be changed to 1st floor windows and above.  The repetition of above doesn't make sense.

Then a full stop before 'frames and sills clean as standard plus genuine competitive prices'.  Plus it should be 'The frames and sills are cleaned as standard, plus genuine competitive prices.'
  If you are going to impress me enough for me to take you on, I need to know you've bothered to check the letter reads well.

Dont mean to sound cold but I think its important.  Some people wont notice, some people would throw it in the bin because of it.

I remember I ordered hundreds of canvassing flyers from the FWC and it was full of grammatical errors, and ended up having to make my own

cozy

Re: Need you thoughts on a customer letter please
« Reply #12 on: July 03, 2011, 05:40:44 pm »
I think it's pretty good. The way we do it is post a similar leaflet, but telling them we will be calling in the near future to see if they are interested. I know it's door knocking, and we get a few messers, but we get alot of good custies that way.Messers can always be replaced later. Go for it mate.

Erithwc

Re: Need you thoughts on a customer letter please
« Reply #13 on: July 03, 2011, 05:46:21 pm »
'windows above 1st floor and above, frames and sills clean as standard plus genuine competitive prices'

should be changed to 1st floor windows and above.  The repetition of above doesn't make sense.

Then a full stop before 'frames and sills clean as standard plus genuine competitive prices'.  Plus it should be 'The frames and sills are cleaned as standard, plus genuine competitive prices.'
  If you are going to impress me enough for me to take you on, I need to know you've bothered to check the letter reads well.

Dont mean to sound cold but I think its important.  Some people wont notice, some people would throw it in the bin because of it.

I remember I ordered hundreds of canvassing flyers from the FWC and it was full of grammatical errors, and ended up having to make my own

thanks for the input my gramar isn't great  ;D ;D

AuRavelling79

  • Posts: 26919
Re: Need you thoughts on a customer letter please
« Reply #14 on: July 03, 2011, 06:19:26 pm »
My grama is dead.  :'(

 ;D
It's a game of three halves!

Perfect Windows

  • Posts: 4334
Re: Need you thoughts on a customer letter please
« Reply #15 on: July 03, 2011, 06:19:53 pm »
I'd leave a space on it so that instead of vaguely indicating a house near them, you can put number _____ where you fill in the house number you've cleaned before posting it.  That way they can check the quality of your work.  You need to confirm with the peope whose house number you're writing in, of course, as they need to be OK with it.

Vin