I think I've finally had enough of these.
Today I have received a letter from them expressing their condolences at the death of the co-signatory of my business. They also state that they require further, signed paperwork in regard to this matter.
1) I have no co-signatory as I've always been a sole trader.
2 I have never heard of the named person (I won't put the name in case this post propagates and causes distress elsewhere).
Once again, Santander are guilty of crass incompetence.
If they are sending things to me about someone else's business, it concerns me what confidential info they may be sending about my business to someone else.
Also, it concerns me that someone else is being seriously inconvenienced, at a time when they may already be distressed, because they have not received a letter informing them of the next step to take to remove a former business partner's name from their business.
I think it may be time to say good-bye to Santander.
Potentially this is a serious breach of the data protection act. Fortunately, I'm not a fraudster who could use some of the sparse details in the letter to take advantage. Although theree wouldn't be enough detail in the letter to perpetrate such a fraud, there could be enough to allow further info to be extracted later.
This is a long line of crass blunders by this bank and I feel that I may have to move on just to protect my security.
I will certainly be sounding out the appropriate authority to make a formal complaint - though I suspect that may have to come from the other party - whoever they may be.