[colin thomas]

i dread to think what would happen if hm folded, in my opinion hm and martin in particular are the best in this already small area of tm suppliers. i've had to deal with other tm suppliers in the past and would hate to have to again. martin has been on the phone talking me through a problem sometimes for over half-hour at a time, i don't mind paying for that.
how many have AA or RAC cover and never ever use it but we still get it just in case.

colin

[mark shannon]

Agree 100% with Colin happy to pay £100 for support and with the discounts it will probably near enough pay for its self.

[garyj]

Most people will probably wait till there tm is due a service, buy the platinum package and get the service and support for the year.

Here's a machine that could potentially earn £200 an hour that HM want to charge £100 for a years support, it's not a lot is it?

HM have been good to me over the last year and I would have used them if they would service my machine. 

[Dean Cudd]

I to have no problem paying £100, as I would only trust and let hydramaster service my tm. I have seen one or two tm machines that have been fixed or service by so called experts, and still they are not running correctly.

[Simon Gerrard]

It strikes me that HM want their cake and eat it. On the one hand they are complaining that people don’t buy their service parts from them and then slap a £100 charge for access to the person who can talk you through the parts you need. Then the parts are expensive in comparison to buying them locally and that is the reason people are put off from ordering them, that and the shipping charges.
At the end of the day we have businesses to run as well and costs are a factor and now with this new £100 charge they are making it even more difficult for people to do business with them, which is crazy.

Simon

[derek west]

not long ago, i bought a £600 pump off HM. the reason i bought this pump at £600 intesad of £340 (which is what i was quoted from another dealer) is because martin diagnosed the problem and also talked me through fitting it myself.

Heres the thread
http://www.cleanitup.co.uk/smf/index.php?topic=117200.0

 as ive all ready pointed out to HM, if i pay this charge then i can get my info from martin and then shop around for the part without feeling guilty. so to be honest, i'm coming round to the idea, i suppose i could even ring them for advice on how to fit the part

[Mike Halliday]

but why are they selling a £340 pump for £600?

 I would guess the company are making a profit selling it at £340 so why the massive difference?

[derek west]

the thing is, i don't mind paying over inflated prices for parts if the back up service is there. which it is with HM. the trouble is now i'm paying for the back up service as well.

[JandS]

Need to buy a new drimaster tool soon.
£400 + "the dreaded" at HM.
Yet you can buy it direct from the States
for £308 inc shipping, big saving.

John

[jasonl]

I knew very little about TM units before I bought them , however I learn fast ,I have seen a few HM invoices for servicing and repairs . I am guessing that they think because the machines can gross high hourly rates they can charge 4x what a briggs dealer will for an engine service.

The fact is any machanical person can and will work on these units if you look carefully enough .
I think it is a massive myth that they are some complex ,mystical machine that only they can charge high prices to buy and own.

They are all essentially a small engine, a pump , blower and heat exchanger , cobbled together in a garage originally (see Hydramaster us site)  they are over complicated for what they do , and if people wish to pay for advice on how to fix faults they are free to do so , but in my opinion it is a waste of cash.

[mark shannon]

Need to buy a new drimaster tool soon.
£400 + "the dreaded" at HM.
Yet you can buy it direct from the States
for £308 inc shipping, big saving.

John

JOHN YOU WILL HAVE TO ADD AROUND £50 ON THAT FOR IMPORT DUTY.

[Simon Gerrard]

Jason,

With respect, that is complete rubbish. I own a Titan 875 with a 1.6 litre engine and more computing power than it took to put a man on the moon. The modern high end Truck Mounts are run and managed by computers and sophisticated electronic systems, all of which can go wrong. I'm afraid the days of a TM being as you suggest a small engine, a pump and a blower are long gone. We are to an extent reliant on people who understand all of this electronic wizardry, if only it were as simple as you suggest.

Simon

[jasonl]

My mobile phone has more electronics in it than it took to put a man on the moon , a throw away £2 chip.   A 1.6 litre engine from a 25 year old car is not cutting edge . 


Often we pay a high price for an item , and have to tell ourselves that it is worthwhile , in order to keep our sanity .


Yours may be complex (read expensive when it goes wrong) but it is still a small engine , a blower and a pump all plumbed together in a frame. 

[Simon Gerrard]

Jason,
Stick to what you know about, Jason, there's a good chap.
Simon

[jasonl]

Jason,
Stick to what you know about, Jason, there's a good chap.
Simon

I think you will find my brother is a chartered engineer living in kentucky , and he has been all over a titan , and saw nothing amazing.

I fear you have been caught up in the US style marketing hype.

[Simon Gerrard]

Like I said, stick to what you know that way you won't have to play the 'I've got a distant relative who just happens to be an expert in these matters and he'll back me up.' card. Ooops too late, you just did.

[davep]

Simple solution would be to buy a tm without computer wizadary, you need psi, enough vac to recover the water put down and enough heat to make the clean easier.  Job done 

[richy27]

Need to buy a new drimaster tool soon.
£400 + "the dreaded" at HM.
Yet you can buy it direct from the States
for £308 inc shipping, big saving.

John

dont forget you will have to pay the import tax john when it arrives

[Martin Cox]

jasonl, can you ask your brother the following question please?
On an engine converted to LPG the petrol ECU only is reporting a long term fuel trim of -17%.
How do I go about correcting this please?

[Colin Day]

He'll tell you Martin... But you'll have to stump up £300 for the answer