[spongebob]

I have a couple of Brodex alloy poles. 35' and 18'.
I use the 18' with a vikan cill brush with fan jets for windows and fascias but not as my main pole. More a back up.
The clamps have come loose. 2 completely and 1 with a bit of a twist by hand. I estimate the pole has had a total of 50 hours use if that. It's only 7 months old.
I phoned their customer service today to ask what glue was needed, if it was available from them and what they thought had caused it.
I had some gobby guy telling me that I probably use it in all weathers and rain. I had filled the clamps with grit and then forced them shut thus breaking the glue on the clamp. He did not sell the glue but B and Q did and I needed araldite rapide and sandpaper. I asked him why as after being spoken to like that I thought now it would be appropriate for me to return it and he could supply these materials foc while repairing it for me. I explained that my other poles from ionics etc were just fine but he wasn't listening.
The type of fault that had occurred was caused by grit I had stuffed into the clamps!!!
I thanked him and assured him that I wouldn't bother him again because I would never be buying anymore from them. The pole is good and all that was needed was the offer of some glue foc and I probably still would have declined and gone and bought some.
Brodex. No Thanks.

[mci services]

I have a couple of Brodex alloy poles. 35' and 18'.
I use the 18' with a vikan cill brush with fan jets for windows and fascias but not as my main pole. More a back up.
The clamps have come loose. 2 completely and 1 with a bit of a twist by hand. I estimate the pole has had a total of 50 hours use if that. It's only 7 months old.
I phoned their customer service today to ask what glue was needed, if it was available from them and what they thought had caused it.
I had some gobby guy telling me that I probably use it in all weathers and rain. I had filled the clamps with grit and then forced them shut thus breaking the glue on the clamp. He did not sell the glue but B and Q did and I needed araldite rapide and sandpaper. I asked him why as after being spoken to like that I thought now it would be appropriate for me to return it and he could supply these materials foc while repairing it for me. I explained that my other poles from ionics etc were just fine but he wasn't listening.
The type of fault that had occurred was caused by grit I had stuffed into the clamps!!!
I thanked him and assured him that I wouldn't bother him again because I would never be buying anymore from them. The pole is good and all that was needed was the offer of some glue foc and I probably still would have declined and gone and bought some.
Brodex. No Thanks.

the bit in red say's it all, surely they deal with window cleaners that do exactly that, name me one commercial cleaner that doesn't work in all weather, or do they only do poles for southern non rainy window cleaners :

[dave0123]

use it in rain?? its a WATER  fed pole its going to get pure water over it from general use isn it?

A water pole that carnt go near water 

[wpclean]

I had similar problems, and would like to know what the three year guarantee actually includes ?

[♠Winp®oClean♠]

I had similar problems, and would like to know what the three year guarantee actually includes ?

Naff all by what I've read on here!

[G Griffin]

I had similar problems, and would like to know what the three year guarantee actually includes ?

You won`t need that, it will last........if you don`t extend it, only use it indoors and don`t turn the water on  .

[spongebob]

I have a couple of Brodex alloy poles. 35' and 18'.
I use the 18' with a vikan cill brush with fan jets for windows and fascias but not as my main pole. More a back up.
The clamps have come loose. 2 completely and 1 with a bit of a twist by hand. I estimate the pole has had a total of 50 hours use if that. It's only 7 months old.
I phoned their customer service today to ask what glue was needed, if it was available from them and what they thought had caused it.
I had some gobby guy telling me that I probably use it in all weathers and rain. I had filled the clamps with grit and then forced them shut thus breaking the glue on the clamp. He did not sell the glue but B and Q did and I needed araldite rapide and sandpaper. I asked him why as after being spoken to like that I thought now it would be appropriate for me to return it and he could supply these materials foc while repairing it for me. I explained that my other poles from ionics etc were just fine but he wasn't listening.
The type of fault that had occurred was caused by grit I had stuffed into the clamps!!!
I thanked him and assured him that I wouldn't bother him again because I would never be buying anymore from them. The pole is good and all that was needed was the offer of some glue foc and I probably still would have declined and gone and bought some.
Brodex. No Thanks.

the bit in red say's it all, surely they deal with window cleaners that do exactly that, name me one commercial cleaner that doesn't work in all weather, or do they only do poles for southern non rainy window cleaners :

Stu Mac
I am a southern non rainy window cleaner
This pole still looks like brand new. I am not going to let it wind me up for the cost involved.

I forgot to mention he kept suggesting that I could carry out this "essential" maintenance on my day off.!!!  Perhaps when its raining to avoid the glue washing out.

[Frankybadboy]

andy send me that pole i know what to do with it.
 






















trippy where are you

[mick hay]

i stopped using brodex 4 years ago after THEY BANNED me from using them for complaining about the same reason!!!

[spongebob]

andy send me that pole i know what to do with it.
 






















trippy where are you

If you want to use it for that mate then you better have the the 35 footer. Its much bigger!!!

[britishwill]

we will never use Brodex, Let us down then made a promise, guess what never kept to it!!!!

Lost not only my business but my mates down the road whose business is getting pretty big!

[Mike #1]

i never bother with glue i take clamp off section then put black insulating tape around section a couple of times then you need to tap clamp back on with hammer really tight fit i place a bit of wood over top so as not to damage clamp works a treat never moved in 6 months , better than glue it only needs re-doing every so often,  REALLY CRAP CUSTY SERVICE THOUGH , BUT ROBUST POLE'S

[AuRavelling79]

Want good service - go to the Cornish piskies ...