I got the dreaded call today, I'm absolutley stacked out with work and get a call at 2pm "where are you???"
I'd only gone and booked a job via the internet and forgot to put it in the diary, managed to talk her into letting me come at tea time, dropping the price a tad, threw in a free protector on the lounge and went in to charm offensive.
Got done at 7:30pm totally shattered but an unexpected £120 better off and managed to book her daughter in for next week
Hopefully won't be doing that again though lol