So you have managed to lose yourself a customer, for the sake of giving a garage door a quick once over with the brush, probably a few minutes work... well done i bet it makes you feel good!!! Customer care should be a top priority, I don't wait for my customers to ask me to clean their garage doors, I clean them anyway... and once they are cleaned then all it takes is a quick scrub whenever I do their windows, probably takes less than 20 seconds. But makes the customer very happy, and much more likely to recommend you to all their friends and not slag you off like this customer will now do!!!
Whats a brush?? lol I use traditional methods for one,and another said garage door is filthy and is more than a "few minutes work,or 20seconds" as you say mate.And just imagine if we just did a few minutes extra every job we did,we would spend half our working weekgrafting for nothing.Normally i go out of my way to please customers and as said,never had a complaint yet.
Another thing was the window cleaning-not a chance are my ladders coming off my van to do a 3 story house round there for a penny less than i quoted.
Customer care is always my top priority,but i wont be mugged off.All she had to say was "ok,i'll leave it for now" in regards to the doors,but the windows-if she knows everyone else pays £7-why hasnt she got them? and she was fine paying it last time?!!!
And why will she slag me off??? cos i wont work for free??!! LOL
You wouldnt try blaggin any other tradesmen to do work at your house cheaper or for free so why do some people think they can do it to the WC'er??