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AC Window Cleaning

  • Posts: 229
Too expensive eh?!
« on: April 16, 2011, 09:08:13 pm »
Did a 1st clean last month for a new customer who text me at 4.45 am (wtf) Then before the 2nd clean got asked to clean the garage door (double plus georgian windows) She asked how much it would be alltogether.
Quoted an extra £5 for the garage goors and got a snotty text reply.....basically saying thats very steep and i'll find someone else and the windows are normally a £1 cheaper than what you charge?!
Basically i explained that im here to make money not friends etc and not  gonna bother with them.
Hate people who expect you to work for nowt,really riles me,i could do 2+houses in the time taken to do the £5 garage doors so i think thats cheap dont you??

andyM

  • Posts: 6100
Re: Too expensive eh?!
« Reply #1 on: April 16, 2011, 09:12:06 pm »
You sound like a con artist to me
Don't you know this country's in a financial crisis  :P
One of the Plebs

AC Window Cleaning

  • Posts: 229
Re: Too expensive eh?!
« Reply #2 on: April 16, 2011, 09:13:30 pm »
lol,i'd probably have better luck as a con artist,as opposed to an honest hardworking family man!!

Pole 2 Pole

  • Posts: 1051
Re: Too expensive eh?!
« Reply #3 on: April 16, 2011, 09:14:44 pm »
Thank god it aint just me that attracts all sub species imaginable. The
more money they got.the more I wanna beat them up.

AC Window Cleaning

  • Posts: 229
Re: Too expensive eh?!
« Reply #4 on: April 16, 2011, 09:19:16 pm »
Thank god it aint just me that attracts all sub species imaginable. The
more money they got.the more I wanna beat them up.
It annoyed me mate as i always price fair,sometimes im too cheap i have to admit,and this chancer expected me to work for nowt and i wont do it,neither should anyone!!! Incidentally im apparently £1 (!!) dearer than the local competition,which baffles me as they approached ME with the text after getting me number off facebook!
She apparently knows the other WC's in area (my friends lol) charge £7........oh dear.....

mci services

Re: Too expensive eh?!
« Reply #5 on: April 16, 2011, 09:24:10 pm »
anybody that text me at 4.45 am would have been binned in an instant ;) and no further calls or text would be entertained :o weirdos some people

AC Window Cleaning

  • Posts: 229
Re: Too expensive eh?!
« Reply #6 on: April 16, 2011, 09:33:50 pm »
Which is exactly the reason as soon as im finished daily my phone goes to vibrate....
I started in January so dont want to make an habit of losing custy's,but im not starving to death just yet lol
Out of ALL the customers ive picked up theyre the ONLY complaint of any kind so aint all bad as i suppose you cant please everybody eh?

alfynokes

  • Posts: 29
Re: Too expensive eh?!
« Reply #7 on: April 16, 2011, 09:35:54 pm »
Thank god it aint just me that attracts all sub species imaginable. The
more money they got.the more I wanna beat them up.
It annoyed me mate as i always price fair,sometimes im too cheap i have to admit,and this chancer expected me to work for nowt and i wont do it,neither should anyone!!! Incidentally im apparently £1 (!!) dearer than the local competition,which baffles me as they approached ME with the text after getting me number off facebook!
She apparently knows the other WC's in area (my friends lol) charge £7........oh dear.....

You can't be a £1 dearer, she told me I was :).

AC Window Cleaning

  • Posts: 229
Re: Too expensive eh?!
« Reply #8 on: April 16, 2011, 09:40:48 pm »
did you get an obscene o'clock text?? lol

Tom White

Re: Too expensive eh?!
« Reply #9 on: April 16, 2011, 09:42:06 pm »
Did a 1st clean last month for a new customer who text me at 4.45 am (wtf)

I reckon she likes a drink!  ;) ;D

AC Window Cleaning

  • Posts: 229
Re: Too expensive eh?!
« Reply #10 on: April 16, 2011, 09:44:43 pm »
Did a 1st clean last month for a new customer who text me at 4.45 am (wtf)

I reckon she likes a drink!  ;) ;D
either that or billy whizz lol

mci services

Re: Too expensive eh?!
« Reply #11 on: April 16, 2011, 09:47:18 pm »
Did a 1st clean last month for a new customer who text me at 4.45 am (wtf)

I reckon she likes a drink!  ;) ;D

I would say that is a certainty ;D my brother who starts on commercial at 5.30 most mornings gets well annoyed when folk phone after 10 pm as he is usually sleeping ;D  

Paul Coleman

Re: Too expensive eh?!
« Reply #12 on: April 16, 2011, 10:55:20 pm »
Re the text.  Occasionally texts can get held up in the network and come through when it's running again properly.  Not known this to happen for quite a while but I have known it.

groundhog

  • Posts: 1806
Re: Too expensive eh?!
« Reply #13 on: April 17, 2011, 12:56:18 am »
So you have managed to lose yourself a customer, for the sake of giving a garage door a quick once over with the brush, probably a few minutes work... well done i bet it makes you feel good!!! Customer care should be a top priority, I don't wait for my customers to ask me to clean their garage doors, I clean them anyway... and once they are cleaned then all it takes is a quick scrub whenever I do their windows, probably takes less than 20 seconds. But makes the customer very happy, and much more likely to recommend you to all their friends and not slag you off like this customer will now do!!!

zimzam

  • Posts: 192
Re: Too expensive eh?!
« Reply #14 on: April 17, 2011, 01:45:03 am »
So you have managed to lose yourself a customer, for the sake of giving a garage door a quick once over with the brush, probably a few minutes work... well done i bet it makes you feel good!!! Customer care should be a top priority, I don't wait for my customers to ask me to clean their garage doors, I clean them anyway... and once they are cleaned then all it takes is a quick scrub whenever I do their windows, probably takes less than 20 seconds. But makes the customer very happy, and much more likely to recommend you to all their friends and not slag you off like this customer will now do!!!

nibble nibble.  ::)

AC Window Cleaning

  • Posts: 229
Re: Too expensive eh?!
« Reply #15 on: April 17, 2011, 02:46:39 pm »
So you have managed to lose yourself a customer, for the sake of giving a garage door a quick once over with the brush, probably a few minutes work... well done i bet it makes you feel good!!! Customer care should be a top priority, I don't wait for my customers to ask me to clean their garage doors, I clean them anyway... and once they are cleaned then all it takes is a quick scrub whenever I do their windows, probably takes less than 20 seconds. But makes the customer very happy, and much more likely to recommend you to all their friends and not slag you off like this customer will now do!!!
Whats a brush?? lol I use traditional methods for one,and another said garage door is filthy and is more than a "few minutes work,or 20seconds" as you say mate.And just imagine if we just did a few minutes extra every job we did,we would spend half our working weekgrafting for nothing.Normally i go out of my way to please customers and as said,never had a complaint yet.
Another thing was the window cleaning-not a chance are my ladders coming off my van to do a 3 story house round there for a penny less than i quoted.
Customer care is always my top priority,but i wont be mugged off.All she had to say was "ok,i'll leave it for now" in regards to the doors,but the windows-if she knows everyone else pays £7-why hasnt she got them? and she was fine paying it last time?!!!
And why will she slag me off??? cos i wont work for free??!! LOL
You wouldnt try blaggin any other tradesmen to do work at your house cheaper or for free so why do some people think they can do it to the WC'er??

supernova77

  • Posts: 3547
Re: Too expensive eh?!
« Reply #16 on: April 17, 2011, 03:02:04 pm »
Quote
So you have managed to lose yourself a customer, for the sake of giving a garage door a quick once over with the brush, probably a few minutes work... well done i bet it makes you feel good!!! Customer care should be a top priority, I don't wait for my customers to ask me to clean their garage doors, I clean them anyway... and once they are cleaned then all it takes is a quick scrub whenever I do their windows, probably takes less than 20 seconds. But makes the customer very happy, and much more likely to recommend you to all their friends and not slag you off like this customer will now do!!!

I had a customer who I used to clean the garage door for for free every other time, yeah it only took 5 minutes, but why did I do it for free? I don't know? Now they aren't a customer anymore... started messing me around with "not this time thanks" so I dropped them.

There is no point working for free when you're out to make money even if it is only 5 minutes.

Andy

groundhog

  • Posts: 1806
Re: Too expensive eh?!
« Reply #17 on: April 17, 2011, 03:15:22 pm »
Whats a brush?? lol I use traditional methods
Sorry... I didn't realise you were still in the stoneage!!!  ;D

groundhog

  • Posts: 1806
Re: Too expensive eh?!
« Reply #18 on: April 17, 2011, 03:16:48 pm »

There is no point working for free when you're out to make money even if it is only 5 minutes.

Andy
How can it take 5minutes to clean a garage door? Takes me about 20 seconds!!!

jonboywalton75

  • Posts: 2231
Re: Too expensive eh?!
« Reply #19 on: April 17, 2011, 03:17:49 pm »
Quote
So you have managed to lose yourself a customer, for the sake of giving a garage door a quick once over with the brush, probably a few minutes work... well done i bet it makes you feel good!!! Customer care should be a top priority, I don't wait for my customers to ask me to clean their garage doors, I clean them anyway... and once they are cleaned then all it takes is a quick scrub whenever I do their windows, probably takes less than 20 seconds. But makes the customer very happy, and much more likely to recommend you to all their friends and not slag you off like this customer will now do!!!

I had a customer who I used to clean the garage door for for free every other time, yeah it only took 5 minutes, but why did I do it for free? I don't know? Now they aren't a customer anymore... started messing me around with "not this time thanks" so I dropped them.


Once you do stuff for free they think ur weak, they then become messers
There is no point working for free when you're out to make money even if it is only 5 minutes.

Andy