[garyj]

For all you people that come on here saying how great the service is from Solutions, Restormate, Hydramaster and Cleansmart, spare a thought for us that deal with Woodbridge.

Waited 2 weeks for a new heat exchanger, was booked in for tomorrow and had a call to say they can't fit me in at 9 tomorrow as arranged as they have another job to finish. Obviously a customer that is more important than me!

Why are they so useless?

[Sarah Kirby]

Didn't think anyone was more important than you!!! 

Have you calmed down a bit yet?

[garyj]

No I haven't. 

I'm going to make poached egg.

[Sarah Kirby]

Is that an invite for dinner?

[garyj]

Just when I thought it couldn't get any worse  .

No, only got 6 eggs and I'm hungry.

[markpowell]

Do people still use Woodbridge?
They seem to have a habit of letting people down time and time again, im surprised they are still in business to be honest, when there are far better suppliers and service companies available.
Mark

[Neil Williams]

Seems some things haven't changed with Woodbridge.
Some years ago (about 10) I had a portable that was less than 6 months old that packed up. Woodbridge's answer was to bring the machine up to them for them to have a look, although they'd already hinted that they wouldn't hold any responsibility.
So they wanted me to drive a 300 mile round journey just to rule themselves out of any responsibility on a newish machine.
I declined that offer after some foul mouthing down the phone and paid a local repairer to sort it.
Put me off Woodbridge for life.

[garyj]

Well, if anyone can source me a new coil for a heat exchanger for a Panther 18hp in the next 24 hours I'll gladly tell Woodbridge to take a hike.
Wish I had ordered it myself from USA and got it fitted locally. I live near Neil so 300 mile round trip for me as well, but whats really cheesed me off is how late in the day they phoned and wouldn't budge when I explained how important it is to get it fixed tomorrow morning, as arranged by them last week.

Has anyone got a good word to say about them?

[fitz2kleen]

IVE USED WOODBRIDGE ON NUMEROUS OCCASSIONS AND NOT YET HAD REASON TO COMPLAIN.
ORDERS HAVE BEEN NEXT DAY OR IF OUT OF STOCK HAD BEEN DELIVERED WITHIN THE PERIOD STATED.
AND DAMAGED GOODS HAVE BEEN COLLECTD NEXT DAY WITH A CHANGE OVER TO REPLACE.
I BELIEVE WE HAVE A PRETTY GOOD RELATIONSHIP WITH THE STAFF AT WOODBRIDGE AND THEY HAVE BENT OVER BACKWARDS FOR ME IN THE PAST.
MAY BE I HAVE BEEN LUCKY,MAYBE ITS WAY I CONVERSE WITH THEM OR MAYBE ITS SOMETHING YOU SAID OR HOW YOU SAID ITWHY THEYVE SHAFTED YOU.

MY MOTTO IS TREAT PEOPLE HOW YOUD LIKE TO BE TREATED ON THE WAY UP, CAUSE UR GONNA HAVE TO PASS THEM ON THE WAY DOWN.

CANT FAULT EM MESELF
REGARDS MARC

[garyj]

Why the capitals? Presume you are angry.

Heres a tip, when you get a bad review on your website don't be defensive, tell the customer how you are going to deal with it and also report the outcome, thus proofing you are a decent firm afterall.

I don't understand what your little saying adds to the thread, you might as well have said " A bird in the hand is worth 2 in the bush" for what relevance it has.

A positive outcome can and should come out of bad comments. Lets see if they bend over backwards for me when I'm up there Thursday, I'll let ya know if you want.

[Ian Rochester]

On the other side of the coin....... we had problems with wands last week, on monday the Prowler wand sprung a leak from one of the bypass joints so we changed to our spare wand, on Wednesday afternoon the trigger broke on that and the lad had to finish the hallway with a 6" hand wand! 

I phoned John Kelly at Restormate at just before 5 on the Wednesday to see if I could bring both wands down to get fixed, instead he said he'd bring me up one of his spare wands in the morning as he was passing had the wand by 10am on Thursday morning and he took the two knackered ones away for repair! 

Total downtime .....1.5hrs.   

It's nice when you have a good reliable, knowledgeable local supplier. 

Guess the first bottle of reds on me at Matfen!

[fitz2kleen]

gary the caps were due to me adding to the thread while i was doing something else fella.

As for what you do on thursday is totally up to you bears no relevance to me what so ever.

but yep when someone does something wrong everyone knows about it , but when they get it right only the odd few know about it.

Ian a crackin result fella,and in an ideal world wouldnt it be great if all our suppliers went that extra mile 4 there customers.

Regards Marc

[Simon Gerrard]

There is a really easy solution to this problem - don't do business with people that give you bad service - not unless you really - really have to. And instead of telling the rest of the world about their crap service - tell them - they may change!

Simon

[jewell]

Two weeks ago i had an oil leak on my pro 25, thought it was the gasket, i phoned woodbridge and they  arranged for me to come up and look at the problem. When looking we realised that the rear engine casing was cracked. id just travelled from Plymouth over 250 miles away and thought i was going to be knackered as i didnt go to woodbridge for a cracked engine casing!  Got to tell you all, i have to speak as i find WOODBRIGE pulled out all the stops and had a brand new engine and took the casing off it and fitted it to mine. (how good of them was that) i started using them aprox 5 years ago and have always had good service and will continue to use them in the future. Speak as i find........
 

[garybristow]

skip the cra ,how about sarahs dinner invite im partial to an egg!!!
Gary Bristowclean