[AuRavelling79]

Just thought I'd let you know how my "online" option is working with domestic custies a year after I offered it generally.

This time last year I had three custies that paid me on line. Now it is much higher. Over the last month of those that didn't pay me cash or cheque on the spot I had 13 pay on line compared with 39 that posted a cheque.

So a one third take up at the mo'.

[Frankybadboy]

sound good gold.


me going the same route.

[scud]

   I am upto approx 20 online payments per week, but I do leave out alot of bills.

   It works out to about 20% of my customers paying on line.

[dazmond]

i only have a few here and there that pay by BACS.i have a lot of middle-aged customers/retired folk who mistrust the internet or are just not computer savvy!!!(yes there are a about 6 million people who are not online in this country!).

most pay by cash or cheque but when they start phasing cheques out im sure more and more will pay by BACS.


DAZMOND

[Roy Harding]

In the last month I have started to push this form of payment and quite a few have started to.

Roy

[wpclean]

On our bill we have put the online payment method at the top of the slip in bold, and it has a much better response from customers 

[Paul Coleman]

I have about 70 customers who pay this way now.  It's much more convenient all round.  However, some of those who pay this way will sometimes pay cash if they are in and, bizarrely, still sometimes send a cheque even though they have my details set up on their system.  No, I can't work that one out either   .  I always encourage new customers to pay this way.  I will leave it until next year but I'm going to try to persuade more to pay this way eventually.  Sadly, some will never pay this way.  There are quite a few customers who don't have a computer and have no interest in going online.  Even these customers could set it up via telephone banking but as a few of them can barely remember who I am when I call, I won't trouble them to change.  I imagine a very few of them may not even be with us by the time cheques are abolished anyway.

[Ian101]

when u say online is it thru bank or do u have a payment page on ur website ?

anyone use paymywindowcleaner.com ?

[dave0123]

I don't have website payments but i accept them to pay by BACS or standing order. i find its getting quite popular now even people who still paid by cheque after i started it are now moving over to it.


also is it just me or are you finding your getting paid faster?

[scud]

I don't have website payments but i accept them to pay by BACS or standing order. i find its getting quite popular now even people who still paid by cheque after i started it are now moving over to it.


also is it just me or are you finding your getting paid faster?

  I seem to get paid alot faster this way, some have even paid before I get home.

[Ian101]

Much faster

[Dave Anderson]

Only 6 do not pay online...that's the way I like it.

[alfynokes]

Started online payments last january at the request of one customer. I now have over 130 customers paying by internet/online/telephone/bacs banking

Shaved about 5 hours off my working week on the admin side not processing cheques or collecting.

My mrs just had a letter off barclays last week, saying they werent issuing any more cheque books so I dont know how thats gonna work.

[Paul Coleman]

I don't have website payments but i accept them to pay by BACS or standing order. i find its getting quite popular now even people who still paid by cheque after i started it are now moving over to it.


also is it just me or are you finding your getting paid faster?

Generally it is faster - though not always.  Even with a prompt cheque payer, I won't have access to the funds for at least a week after the clean.  With BACS though, sometimes it's in my account by the time I get home.  Some BACS payments still take a few days to go through though.

[Tom White]

How do you guys 'push' online payments towards your customers?  Do you tell 'em?  Do you have it on your stationery?  Both?

And do you print your bank details on your stationery?

[Paul Coleman]

How do you guys 'push' online payments towards your customers?  Do you tell 'em?  Do you have it on your stationery?  Both?

And do you print your bank details on your stationery?

Initially, I incorporated the info while announcing a price increase of £1 across the board.  I let it be known that about 35p of this increase could be saved by not needing to post cheques to me any more - effectively only a 65p increase for cheque senders.
I don't print the details unless someone agrees to pay this way.  Then I give them the details.  I do it this way because I give  each customer a different reference so that I know who has paid.  This means that myt info sheet for each person will be unique.  In reality they are identical but I just paste in a different reference (based on house name/number + postcode).

[Neil Gornall]

since december I have increased my online payments from about 5% to around 75%

[Dave Anderson]

We started out getting customers to pay online and it's been a good idea from the start....log on check whats been paid sat in front of the tv, have never left my house to collect a single penny.

We put our bank details on the 'your windows have been cleaned today' card.

I think that the cloggies are a little more switched on when it comes to online banking and payments.

Never had a single issue using online payments...customer pays and puts their postcode and house number as their payment reference but their name and full address shows up on the banking screen anyhow.

Online banking allows the customer to maintain control of when and how much is being paid.

People who pay late will pay late regardless of what method is available...so we now have a choice system...pay within 14 days or choose the pate payment fee which is 5 euros for every payment request... I send them Mondays and Thursdays.

[Crystal-clear]

since december I have increased my online payments from about 5% to around 75%

how much are you getting charged?

[bad trippy]

sound good gold.


me going the same route.

For the amount of cups of tea your custies make you, im suprised your not sending them money!