[rob thomas]

Hows your LEAFLETS coming along?
 


Customer service is vital, even if you dont know your customers!!!!!!!!!

[Tom White]

Hows your LEAFLETS coming along?
 


Customer service is vital, even if you dont know your customers!!!!!!!!!

You know, some customers don't even want to meet their window cleaners.  I've got one I've met once some years back.  I e-mail him, he pays by bank transfer.

Another, I've met twice in about five years.  He pays by standing order.

Another (who I think suffers with mental health problems) just likes me to leave an envelope, even if she's in, and she sends me the cheque within a few days.

Meeting customers isn't always necessary to keep business.  I think you have to be aware enough to know when a customer wants a chat, or when they don't want to be bothered.  I mean my postman is great, but I don't want to chat with him everyday.  I've got things I've got to be getting on with.

[rob thomas]

True but in my experience the personal touch goes a long way!!!!!!!
Fifteen years experience of this game thats all

[Tom White]

It's my disabled customers or elderly pensioners; the ones I feel sorry for that I tend to look after most with a 'personal touch'.  Some repay me by recommending me to neighbours, and others repay me by looking pleased when we turn up.

I think as long as I'm 'Britishly friendly' (not overbearing) and polite, yet firm when required, I can't go far wrong.

[G Griffin]

It's my disabled customers or elderly pensioners; the ones I feel sorry for that I tend to look after most with a 'personal touch'.  Some repay me by recommending me to neighbours, and others repay me by looking pleased when we turn up.

I think as long as I'm 'Britishly friendly' (not overbearing) and polite, yet firm when required, I can't go far wrong.

Aaaah  .

[Tom White]

It's my disabled customers or elderly pensioners; the ones I feel sorry for that I tend to look after most with a 'personal touch'.  Some repay me by recommending me to neighbours, and others repay me by looking pleased when we turn up.

I think as long as I'm 'Britishly friendly' (not overbearing) and polite, yet firm when required, I can't go far wrong.

Aaaah  .

Don't get me wrong, I'm not Mother Theresa, and I've one-or-two pensioners I'd like to throttle; but there's more to being nice at work than just doing it for the money.

[G Griffin]

It's my disabled customers or elderly pensioners; the ones I feel sorry for that I tend to look after most with a 'personal touch'.  Some repay me by recommending me to neighbours, and others repay me by looking pleased when we turn up.

I think as long as I'm 'Britishly friendly' (not overbearing) and polite, yet firm when required, I can't go far wrong.

Aaaah  .

Don't get me wrong, I'm not Mother Theresa, and I've one-or-two pensioners I'd like to throttle; but there's more to being nice at work than just doing it for the money.

True. I`ve got some customers who wouldn`t care if I cleaned there windows or not, when I call.

[Frankybadboy]

Hows your LEAFLETS coming along?
 


Customer service is vital, even if you dont know your customers!!!!!!!!!

its work in progress

the furiest i go to clean is over a 45min drive and has i said before,i  only seen them once in 5 years,never get aproblem with payment.
have lots of new flyer that will be in with the letter explaining a few thing that i havent got on the flyer,ie bank details,new leads,rewards for lead etc.my full details.

has for personal touch,mate all i say is i just held a race night and 10 of my custy turn out in force.and i see a lot in are local town walking about,at the schools etc and i am always talking to them.