Since starting i have been using the NCCA survey forms, i purchased a load of them but recently run out, so i went onto the NCCA website and ordered some more, when they arrived i noticed that the quality of the paper was poor i have no way of measuring it suffice to say it is almost transparent maybe half the thickness oF the ones i was supplied with first time round, i emailed the NCCA to complain that the poor quality reflects upon my business and the NCCA as it is the only tangible thing that the public has of both,The NCCA and my business and that i had no intention of using these to "promote" my business.
They replied that i was the first to contact them with this issue ! and that the thickness and "quality" of them is down to the printers
i was also told that it was not a cost issue, as i had suggested in my email to them, although i was charged the same amount as when i placed my first order i would have thought that someone at the NCCA should have noticed this clear difference in quality i have sent them an example of the old forms for comparision just to make sure it was not me i showed my wife the two forms and she commented "its like tracing paper" In the big scheme of things i know its not that important but i think my business and how it is perceived is rather important.