[lcwalker]

I was phone to arrange a clean tomorrow and she said not for another month shes skint, but when i went last first clean she said she wanted them done 6 wky and complained her old window cleaner didn't turn up or ever let her know when he was coming.
It was an inside and out worth £45 should i just leave it to her to ring me in a month or should i ring her in a month? or just forget it.

[bumper]

no she will ring you when they get dirty in a few months

[Richard Neal]

Sounds like she has stitched you up mate, i had one do the same to me moaning about her last cleaner wanting them done every 6 weeks, she just wanted them done the once cheap, i fell for it and did the lot cheap as i thought i then had a good new house on the round, you cant always tell with some people

[lcwalker]

Sounds like she has stitched you up mate, i had one do the same to me moaning about her last cleaner wanting them done every 6 weeks, she just wanted them done the once cheap, i fell for it and did the lot cheap as i thought i then had a good new house on the round, you cant always tell with some people

Yeah the job last time was very hard work she even had me getting on the roof to do one velux without me knowing it could be done from inside, im slowly building my round i surpose we all have to work out the good and the bad, but mostly they are all good.

[Jackal]

theres a lot of them who make out its the old windys fault,'he just stopped turning up', but some make it to hard for windys they aint going tell you they were a bad payer,we've all had it i had 1 i was doing the second clean on and knocked for money she said next time 2 months,i just said ok then,got back to my van a rubbed her address off my list not worth the hassle,so im sure next time she finds a new windy she will say the same to him,'he just stopped turning up 

[David Kent @ KentKleen]

why are you ringing them? gives them a chance to say 'leave them this time' 

[lcwalker]

why are you ringing them? gives them a chance to say 'leave them this time' 

I always ring them  so i dont waste fuel getting there, they leave the money if their out and the oaps really like it to know when we are coming, also i dont want to do the house and not get paid, this system works great with all my other customers.

[H S and Son]

I had a 'not today' today. I told him I couldnt sustain a business if thats how my customers are and that he can consider himself cancelled. Its the second time in 3 visits he's tried it, I tolerated it the first time but thats enough for me.

[GB Window Cleaning]

I had a 'not today' today. I told him I couldnt sustain a business if thats how my customers are and that he can consider himself cancelled. Its the second time in 3 visits he's tried it, I tolerated it the first time but thats enough for me.

good on ya mate, some people need to learn the hard way!

[Dave66]

why are you ringing them? gives them a chance to say 'leave them this time' 

i'd rather hop over a gate too! 

[BORBRYCE]

In answer to the original question, don't go back to clean her property. This type of customer or even potential customer is the worst kind to have on the books. You will forever be wondering if she is going to want you or not. Even if you are building a customer base, this is not the type you want or need.

[Small but perfectley formed]

Dont delete from your round offer them a call and clean service tell this is a premium sevice and its a minimum £50,that way they get their windows cleaned and you get top $

[A & J Owen Window Cleaning]

We had one ring up today - last had them done last August and said she'd ring when they were dirty.....
trying to decide whether not to bother or to charge her double the price to scrape all the dirt off as they are leaded and she won't have wfp......
Think I won't bother actually 

[GB Window Cleaning]

We had one ring up today - last had them done last August and said she'd ring when they were dirty.....
trying to decide whether not to bother or to charge her double the price to scrape all the dirt off as they are leaded and she won't have wfp......
Think I won't bother actually 

i would have to be really really desperate to them mate!  i dont allow custy's to dictate my working methods. ever!

[johnny_h]

i explain to every new customer its £xx per 4 week clean with a minimum 3 cleans or £xx for a one off if they cancel before the 3 cleans i will charge for the cancelled cleans tell them its my terms and conditions hasnt failed yet