[CLEANCARE WC]

I thought this thread was about a sexual encounter? 

[G Griffin]

I thought this thread was about a sexual encounter? 

With someone`s dog?

[CLEANCARE WC]

LOL..NO! thats not my kind of thing, I havent read the thread simply commenting on the title 

[G Griffin]

LOL..NO! thats not my kind of thing, I havent read the thread simply commenting on the title 

So was I. Patch, it`s a dogs name innit?

[christopher b]

christopher ive had a few new customers who ve said "your not using that pole thingy are you?its rubbish!thats what the last window cleaner used!!"


i simply say "if your not happy when ive cleaned them with this "pole thingy" DONT PAY ME!!!!


Ive always got paid with custies very happy with the finish(up to now!)

yes, on new coustys I usualy hang around for a little to make sure everything is tickity boo.
they are allways chuffed to see not just a "bodge it and scarper"

[G Griffin]

I thought this thread was about a sexual encounter? 

Oooh, you meant the `wet patch`.

[geoffreyspecht]

I have 5 custys in the waiting and maybe 30 more.there not happy with the local trad guys smearing windows and not being reliable.think they could get.upset

just hope someone starts taking your work and see how u feel about it

[A & J Owen Window Cleaning]

mate he would do it to you man. if there was a few custies going. he will naff em

[Perfect Windows]

I have 5 custys in the waiting and maybe 30 more.there not happy with the local trad guys smearing windows and not being reliable.think they could get.upset

just hope someone starts taking your work and see how u feel about it

That's a pretty predictable answer, but it's an empty threat if you give it a few second's worth of thought.

Unfortunately, you see, anyone takes a customer off me and I'll rejoice.  It'll be a cheap way to find out the things I'm doing wrong.  At the moment, I put a lot of time and mental effort into finding out what I could do better.  Someone leaving me would give me instant feedback so I'd immediately know what to address.

So, to make it concrete as per this thread.  If I was smearing windows, someone leaving would let me know that and if I didn't change my ways I'd deserve to go the way of the dodo.  If I was doing nothing wrong, no-one could steal my customers.

Vin

[Johnny B]

If I started losing my work, I would quickly analyze why, and take immediate steps to stop the rot.

In 14 years I have only ever lost customers for the following reasons:

a) They have moved away
b) They have died
c) I have dropped non or bad payers
d) I have let them down (taken too long to get round)
e) I have been undercut - (one isolated incident where I was
    happy to lose a cheapskate customer)

It seems obvious then what action I would need to take should customers start to leave me in droves.

John