Support has dropped to 9-5 mon - fri now Ian.
Only way is to wait for them to get back to you via email for a internet backup
I still do the internet backups, but also save to a memory stick now.
Cheers for letting me know.
I have the back up, i really want to have a chat with them as this is a massive failing point for me, because once locked out you cant get in without them, this not being very good at all even microsoft are not this bad and there programs are alot more expensive. does anyone know how to use the backup file in another program like excel should this happen again I need to find a way round it.
I'm looking for a fail safe option as if the site goes down and/or they stop trading (which could happen not saying it will) I would be right in the brown stuff and I don't like that option.
What are others doing?
Luckly I have another computer to download a trial but if I didnt and many don't, I would now be seriously out of pocket and from where i'm sat thats not a nice thought.
Always good to have a plan B C and D