[Paul Simpson]

Did a job on Sunday where most of the carpet was a green shaded man made but the lounge was a cut pile oatmeal coloured 80-20 mix.
It appeared to come up well but had a phone call yesterday saying there were 3-4 marks in the walkway that weren't there before.

Had to go near there today in my car for something else so I brought my spotter machine and a few bottles of spotter expecting it to be dirty marks.
Turned out to be 4 large areas of what looked liked tea/coffee spillage that certainly weren't there before.
Tried to remove with my spotters as I had no coffee stain remover/debrowner with me and they appeared to go but even drying with a blower they seemed to come back, however when brushed in the opposite direction they were not noticeable unless viewing from the other side of the room and vice versa.

Dealt with browning before and rectified and hoping this will be the same, does it sound the case 

Owner was not present but left a message that it may be either of the "subjects" and would get back to her.

Thanks for any help.
Paul

[markpowell]

What did you use to clean the carpet with?
Is there a chance you have overwet it?
Sound like browning to me either caused by using high ph cleaning products or overwetting
Mist with browning precsription and if the marks dissapear then its browning mate
Mark

[Doctor Carpet (Ret'd)]

Sometimes a dirty carpet will hide pile reversal which will then only become noticeable after it's cleaned.

Always a good tip for the future if you do see pile reversal when doing your pre-job assessement to point it out then and say it may be even more noticeable once the carpet is cleaned.

Befoe cleaning it is an explanation demonstrating your knowledge, if afterwards it can sound like an excuse.

Don't know if this helps?

Rog

[The Carpet Cleaning Pro]

Sometimes a dirty carpet will hide pile reversal which will then only become noticeable after it's cleaned.

Always a good tip for the future if you do see pile reversal when doing your pre-job assessement to point it out then and say it may be even more noticeable once the carpet is cleaned.

Befoe cleaning it is an explanation demonstrating your knowledge, if afterwards it can sound like an excuse.

Don't know if this helps?

Rog

Good advise that to you new guys in this industry. All it takes is afew minutes and the customer knows they have the right man for the job. (Someone who knows what he is doing) Makes you look good and keeps customer happy.

One thing I would add is that I would use disclaimers as well. Anything un toward put it down in writting, explain it then get customer to sign it. Also add in the text that they are signing to clarify they have read and understand the problems pointed out to them and that they have been explained to them. Works for me anyway

[Paul Simpson]

Thanks Mark/Roger.
It was good ole powerburst (with acidic rinse) and the 1st time I've used it in months.
Sods law its a 30 mile rond trip but I'll have to pop back again with de-browner and give it a try.

[Paul Simpson]

One thing I would add is that I would use disclaimers as well. Anything un toward put it down in writting, explain it then get customer to sign it. Also add in the text that they are signing to clarify they have read and understand the problems pointed out to them and that they have been explained to them. Works for me anyway

Got one Mick  
It was a big job as there was other stuff involved, shop floor, etc so I shouldn't feel too hard done by going back.  

[wayne zabel]

I thought that pile reversal was a phenomemon  impossible to remove - these say they can get rid of it.

www.pilereversal.com

How do they do it?

[Helen]

Wayne, it is not reversible. 18 months ago there was a prime example in Newport Sth Wales which made the headlines. We know the carpet supplier and fitter. He had never seen such an example of pile reversal in his 30 odd years of trading. He replaced the carpet and refitted foc and then claimed back off the manufacturer, who said this can happen in the process of manufacture.

[Jamie Pearson]

I know a London based company that do a lot of this type of work.
The reversal isn't permanent and they do it periodically for their hotel clients.
The main tools they employ are steam and crb machines. Often using Host I believe.

[Neil Williams]

The reversal isn't permanent and they do it periodically for their hotel clients.

Perhaps they should get a contract with Carpetright etc then, because the last time I was noising around the local store on the back of the samples was a sticker, explaining that pile reversal can happen with this type of carpet. I can't remember the exact wording but it also said about it being a natural characterist and not a fault of the carpet.

Other than that I once did a green carpet that was uniformally dirty. After I'd done it the pile reversal was evident for all to see. The old bloke went bananas shouting about it being dirtier now than before we started. He wasn't having it about pile reversal and I wasn't having it about being dirty. The polite conversation went out the window when he started shouting the F word and C word at me.

[Carpet Dawg]

What is it that casuses pile reversal anyways? a fault in the carpet?

[Neil Williams]

What is it that casuses pile reversal anyways? a fault in the carpet?

It's believed it's electrical force fields around the home.....seriously.
There is a device you can plug into a socket that helps to stop it but I have no idea if it works or not.

[Carpet Dawg]

mmmm intresting if that is the case. Customers would sooooo not beleive me if i told them that tho lol

The easy answer would be foot traffic distorting the pile, but its not always in traffic areas that reverse pile happens.

[Hilton]

What is it that casuses pile reversal anyways? a fault in the carpet?

It's believed it's electrical force fields around the home.....seriously.
There is a device you can plug into a socket that helps to stop it but I have no idea if it works or not.

It doesn't work,

It was trialled many moons ago and made not a jot of difference,

Pile reversal is almost certainly down to atmospheric conditions at the time of fitting. There was a school of thought that put forward the theory that it was the electrical charge in the air 'created by the fitting' it's self which is nigh on impossible to prove.

John Lewis was a company that used to replace carpets affected but they stopped this a long time ago due to cost but what was interesting was that once carpet uplifted in a particular room and replaced with an identical carpet in the same room they usually would not have the same problem..........all very mysterious.

Anyway its no longer classed as a manufacturers fault but a characteristic of 'the particular carpet' you are choosing so they do not accept liability any longer.

[expro]

There is no known cause of pile reversal.

Want to know more.?

Google carpet pile reversal.

Expro

[robert meldrum]

No one will admit to a fault being the cause as it would cause a multitude of claims.

[Dave_Lee]

No one will admit to a fault being the cause as it would cause a multitude of claims.

Don't think so.
When I was researching Professional Carpet Cleaning or had just started out, I cant quite remember, but was about the same time anyway, around 1980.
In a copy of 'Floor Covering Review' or similar - it was the leading Flooring magazine at the time, may even still be being published - was an article about a couple who who claimed off their carpet retailer, for carpet he had supplied and fitted, that had suffered badly from Pile Reversal.
Several expert witnesses were called including the judge having an on site inspection.
The outcome has since been a judgment in law, and that is that Pile reversal is not a manufacturing fault but a characteristic of carpets in general.
The couple lost and had to pay the £8,000 costs.
Dave.

[derek west]

pile reversal is caused by under ground streams. just my opinion mind.

[Dave_Lee]

pile reversal is caused by under ground streams. just my opinion mind.

How come then Derek, that it occurs in high rise buildings too!
Dave.

[derek west]

i think the distance between under ground streams and ground level is quite far dave, so why would the force it produces to cause pile reversal stop there, have you never noticed identical pile reversal in the same property on different floors? i have many times, i would say, if its on the top floor of a high rise, theres a good chance a few other floors will have the same problem. ive read a lot into this subject and have decided to go with this theory, and it is a theory. like a few have said, no one definitively knows.