[Nameless Drudge]

She thinks you have been shafting her each time you have cleaned now and £12 in 8 or 9 mins is way too fast and i would dump you as well. She will never get her head round how quick you did it and by now will have told 17 people as thats how it works.If she thought you had done the finest window cleaning in the world at the greatest price she would have told perhaps 1 or 2 people, again thats how it works. You got caught splash and dashing.Definitely a well worded letter containing the previous suggestions could do no harm and perhaps mention every other clean is a deep cleanse of all surrounding framework and sashes etc. Myself, if i wanted to keep the job i would include plenty of humour and admit to being caught rushing like a lunatic on said day.

[DaveG]

I had my first cancellation today due to WFP since i started using it in Oct.

It must be the 4th time that i have cleaned it with WFP.

Anyway I cleaned it on wednesday, and i knew that someone was about, but i always just leave a slip because if the woman isn't there they always ask for a slip to send the money.

It was the first time someone was in since i have been using WFP, so i cleaned the house, its only the from and side, 10 windows in total, a mixture of sash windows and a couple of georgian, its £12 and took me 8 mins to clean.

They have been a customer for 4 years, anyway i received the cheque today along with a letter saying please cancel me from you window cleaning round as you cleaned my house in record time and you didn't wipe the windows when you finished.

So shall i just leave it, or shall i try and convince her to carry on with my service?

The bit above in red is the clue to all of this.

Someone was in.

If you knew someone was in then instead of the usual £12 for 8 mins routine then you should:-

Fanny about unnecessarily by washing the door thoroughly (if in good condition) - put everything away and wipe the cills and underneath those upper sashes. Maybe towel along carefully above the downstairs vents. Take 20 mins for your £12 even if it means you update some paperwork in your van before you knock the door for your dosh or put a slip through.

Perception is reality see?

Now if the whole issue was the "not drying off afterwards" then a polite letter explaining how drying off afterwards will mean a less than perfect job. And explain your "magic water" and how much it costs to produce.

Ive got quite a few jobs that I do that on!!!

[Paul Coleman]

If it ever comes up I just sday the business now costs me a lot more per hour to run.  If I were to turn over the same hourly rate as from a ladder then I would be seriously out of pocket.  Also, it it were to take the same time as before, my charges would be much higher.

[Steve_c]

To quick mate, if the customer is in slow down a bit.

[Lee GLS]

I can see whay the speed is a problem, but the sash windows have 4 small strips and 2 larger strips, then the other windows are all georgian, so it was priced for trad work, so if she has seen me do it in 20mins, now its under half, she prob thinks she is getting half a job.

I dont understand people that dont like us doing a quicker job, after all, whatever line of work you are in, you would welcome something that is going to make your life easier and do the job faster, but wouldnt expect to reduce the cost to the customer just because it is completed faster.

Unfortunately there are some very small minded short sited people who will never be happy.

[Lee GLS]

To quick mate, if the customer is in slow down a bit.

I wasnt going quick, just a normal steady pace, if i went any slower i would have been putting dirt back on the windows 

[Lee GLS]

I can see whay the speed is a problem, but the sash windows have 4 small strips and 2 larger strips, then the other windows are all georgian, so it was priced for trad work, so if she has seen me do it in 20mins, now its under half, she prob thinks she is getting half a job.

perhaps on this type of work you should drop your prices 

Yeah, i can see that happening 

[jay kingston]

Lee,

I always think going to see your customers face to face shows you are professional
because you have taken time out of your day to see what the problems are etc.
It shows good customer care and quite often you get a positive result.
You can then explain to her all the points mentioned above,how it works etc.

Jay

[PAIN IN THE GLASS]

It's not that you done it in that time chap, It's cos she supports SPURS 

[Lee GLS]

It's not that you done it in that time chap, It's cos she supports SPURS 

Pain in the... who do you think that is in my profile picture? i think  you have got your wires crossed   

[PAIN IN THE GLASS]

It's you after ya just lost that job chap ah

[Frankybadboy]

8mins £12 it aint rocket sceince lee.


if she is a nurse and highly trained see aint earning that type of money a hrs,so she thinks why should you.

[Lee GLS]

It's you after ya just lost that job chap ah

Lol very clever 

[PAIN IN THE GLASS]