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paul middleton

  • Posts: 45
employees stealing customers?
« on: January 16, 2011, 10:30:03 pm »
Does Anybody worry about employees stealing customers?

I have a guy who has worked for me for 3 years and wants to set up on his own.

Craig - CW Window Cleaning

  • Posts: 288
Re: employees stealing customers?
« Reply #1 on: January 16, 2011, 10:37:43 pm »
I shouldnt worry too much he'll probably do his own route.

George P

  • Posts: 1304
Re: employees stealing customers?
« Reply #2 on: January 16, 2011, 10:40:10 pm »
at least hes told you and not just left you

paul middleton

  • Posts: 45
Re: employees stealing customers?
« Reply #3 on: January 16, 2011, 10:40:44 pm »
Its just that he nose sum of the customers better than me

Jackal

  • Posts: 1088
Re: employees stealing customers?
« Reply #4 on: January 16, 2011, 10:45:37 pm »
it is a worry i suppose but he has told you so cant see him trying it on

paul middleton

  • Posts: 45
Re: employees stealing customers?
« Reply #5 on: January 16, 2011, 10:45:51 pm »
There is that

windiewasher

  • Posts: 4393
Re: employees stealing customers?
« Reply #6 on: January 16, 2011, 10:49:44 pm »
knock him out if he does or have a hit om him!
There is that
Takings off all first cleans till march 7th 2014
October  total=  cleaned  extra per month
November = cleaned extra per month
Total £  so far.

George P

  • Posts: 1304
Re: employees stealing customers?
« Reply #7 on: January 16, 2011, 11:19:02 pm »
is he on contract where he cannot take any customers in an area of say ----- amount of miles

Crystal-clear

  • Posts: 3029
Re: employees stealing customers?
« Reply #8 on: January 16, 2011, 11:45:22 pm »
is he on contract where he cannot take any customers in an area of say ----- amount of miles

If he was would it be enforced?

George P

  • Posts: 1304
Re: employees stealing customers?
« Reply #9 on: January 16, 2011, 11:46:48 pm »
depends on wheater you follow it up

Simon@ Clearview contractors

  • Posts: 755
Re: employees stealing customers?
« Reply #10 on: January 16, 2011, 11:50:28 pm »
It's called a restrictive covenant, quite hard to enforce in our line of business, however, a strongly worded one drawn up by a brief may just put the frightners on enough to put him off even trying it.

IMHO, as previously said, I wouldn't have thought he has any pre-meditated plan to rip you off if he's gone and told you what he plans to do.

paul middleton

  • Posts: 45
Re: employees stealing customers?
« Reply #11 on: January 17, 2011, 08:01:46 am »
is he on contract where he cannot take any customers in an area of say ----- amount of miles



He has got a clause in his contract that states he cant take any customers in the first two years but taking it to court would be very expensive!

Blue Frog Systems

  • Posts: 3813
Re: employees stealing customers?
« Reply #12 on: January 17, 2011, 08:10:12 am »
It seems he's ok seen as though he has told you what he wants to do.

If i was in your position i would keep him onside. You could offer him part time till his round is to a certain level... then you wouldnt have to employ him. Plus you would be able to see how he is getting on  ;)
Only those who risk going too far will truly know how far they can actually go

Johnny B

  • Posts: 2385
Re: employees stealing customers?
« Reply #13 on: January 17, 2011, 08:11:52 am »
Have you asked him where he is looking for work? Maybe you could offer him a few of your customers to get him started.

If you help him out a little, you may find that he will appreciate that and not try to put you of business. Depends on how well you know him and how much he can be trusted.

Just a question though, how come he knows some of your customers better than you do?

John
Being diplomatic is being able to tell someone to go to hell in such a way that they look forward to the trip.

G Griffin

  • Posts: 40745
Re: employees stealing customers?
« Reply #14 on: January 17, 2011, 08:33:45 am »
I agree with the last 2 posts. Talk to him, see what his plans are and offer to help him set up. He might be more likely to start a round elsewhere then.
But if he`s intent on taking some of your customers, there`s not a lot you can do.
You could try and have more contact with these customers. You might get a feel for what he plans to do and it lets the customers know who is in charge. 
⭐⭐⭐⭐⭐⭐

Craig 72

  • Posts: 526
Re: employees stealing customers?
« Reply #15 on: January 17, 2011, 08:55:58 am »
I'm nowhere near the stage of needing to employ somebody but if I did this would be the worry for me.Unless it is a family member or close friend who's totally trusted I think people would be too tempted to take the customers on their own.On the flip side,if I had been doing a customers windows for years and being paid a tenner for a job that I know is worth 15 or 20,it would become a bit galling.Especially if,like you say,I knew the customer better than my employer did.Legally,surely,you don't have a leg to stand on.Tricky one.

dazmond

  • Posts: 24492
Re: employees stealing customers?
« Reply #16 on: January 17, 2011, 09:12:16 am »
i bought a small round off a window cleaner i worked for  in the early nineties.he d not cleaned them for 3 months and i had to get rid of a days works as it was on a very dodgy estate and i was worried about getting mugged while collecting!i think he thought it would put me off working for myself as he didnt want me to leave him as i was such a good worker! ;) ;D

17 years later ive never canvassed any of his areas and i have built a good solid round.



dazmond
price higher/work harder!

the bfg

Re: employees stealing customers?
« Reply #17 on: January 17, 2011, 09:21:36 am »
there is a w/c near me who worked for another w/c before he went it alone and he targeted a load of the other w/cs work and got it.

he told me he was treated like a dog while he worked for the other w/c and was paid £6-50 ph  and was doing all the ladder work.

he said the final straw was when he was left to do a full internal/external clean on a large house including fascia and gutters,    said the job was a cash job ( £200 )   and said the other w/c arrived about 10 mins from him finishing and when he got paid the owner gave him an extra £50 for a great job done and he said he never gave him a penny out of it.


have seen the other w/c a few times since and he seems to have a different bloke with him every time.

paul middleton

  • Posts: 45
Re: employees stealing customers?
« Reply #18 on: January 17, 2011, 06:20:11 pm »
Have you asked him where he is looking for work? Maybe you could offer him a few of your customers to get him started.

If you help him out a little, you may find that he will appreciate that and not try to put you of business. Depends on how well you know him and how much he can be trusted.

Just a question though, how come he knows some of your customers better than you do?

John
i work in the bag van with one employee and the other employee works in the smaller van on his own, the big van does all the big houses and the smaller van does the small houses, its swapped around a bit here and there but we partly stick to the same houses for speed and therefore more work done, rather than trying to find houses you dont know etc.

I do trust him but always have a doubt in the back of my mind as at the end of the day it is my livelyhood!!

Re: employees stealing customers?
« Reply #19 on: January 17, 2011, 10:17:04 pm »
Would it be an option to sell him some of your round that you think you may lose & avoid a total loss ?