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Pages: [1]

Martin-Swinscoe

  • Posts: 275
Dear Martin,
« on: January 13, 2011, 06:46:33 pm »
I had this little note sent to me today



Dear Martin,

Please find enclosed cheque for £10.
I'm afraid to say that i'm not over impressed with the "water only" method of window cleaning.
    If you still do the old soapy water wash then please  call again, if not then this will be the last payment.
Thanking you
Sally G---h


This house was one of the most awarkward houses that i've done on my round  and i'm thankfull to get rid !!
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Moderator David@stives

  • Posts: 8829
Re: Dear Martin,
« Reply #1 on: January 13, 2011, 06:48:42 pm »
Reply

to be honest I have been dying to get rid of you for ages anyway.

You are the weakest link goodbye
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ascjim

Re: Dear Martin,
« Reply #2 on: January 13, 2011, 06:48:53 pm »
haha saves you telling her you didn't want to do it anymore!
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LWC

  • Posts: 6824
Re: Dear Martin,
« Reply #3 on: January 13, 2011, 07:04:09 pm »
She missed out "dirty" soapy water wash mehtod
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JoeMax

  • Posts: 165
Re: Dear Martin,
« Reply #4 on: January 13, 2011, 07:37:35 pm »
Call an established local windower cleaner that does traditional and ask them if they want it.

Then send the customer a txt, e-mail or letter thanking for there business and if they ever change there mind just get in touch.

Or do them trad  :P
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David Kent @ KentKleen

  • Posts: 1712
Re: Dear Martin,
« Reply #5 on: January 13, 2011, 08:30:47 pm »
what about doing a good job with wfp???
 :P :P :P :P :P :P
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Martin-Swinscoe

  • Posts: 275
Re: Dear Martin,
« Reply #6 on: January 13, 2011, 08:48:56 pm »
Quote from: kentkleen on January 13, 2011, 08:30:47 pm
what about doing a good job with wfp???
 :P :P :P :P :P :P

I always check my work after, and on this occasion i was quite happy with the end results.
   The women hasn't told me what the problem is only saying what she wrote on the bit of paper.
I'm not to far away from her house tomorrow so i'll have a crafty sneaky look while she is at work ;)
But she has always had a snidey little dig about the wfp system how it doesn't clean properley(gone back in past to check), how i do it that much quicker and still charge the same as trad.
  Good luck to her if she can get someone to do it the tradional way. As i'm not prepared to put a pair of ladders on uneven ground have my hands ripped to shreds on rose bushes that grow around her windows. and have soaking wet trousers as i stand between fir trees.
  For a £10er she can shove it ;)
 
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Steven Shoreditch

Re: Dear Martin,
« Reply #7 on: January 13, 2011, 10:41:40 pm »
You tell 'er!  Bl00dy customers!
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Paul Coleman

Re: Dear Martin,
« Reply #8 on: January 14, 2011, 06:06:36 am »
Quote from: Martin-Swinscoe on January 13, 2011, 08:48:56 pm
Quote from: kentkleen on January 13, 2011, 08:30:47 pm
what about doing a good job with wfp???
 :P :P :P :P :P :P

I always check my work after, and on this occasion i was quite happy with the end results.
   The women hasn't told me what the problem is only saying what she wrote on the bit of paper.
I'm not to far away from her house tomorrow so i'll have a crafty sneaky look while she is at work ;)
But she has always had a snidey little dig about the wfp system how it doesn't clean properley(gone back in past to check), how i do it that much quicker and still charge the same as trad.
  Good luck to her if she can get someone to do it the tradional way. As i'm not prepared to put a pair of ladders on uneven ground have my hands ripped to shreds on rose bushes that grow around her windows. and have soaking wet trousers as i stand between fir trees.
  For a £10er she can shove it ;)
 

I suspect the bit I've highlighted is the real issue for her.  Really, if the work took the same time to get through with WFP as it did trad, you would be seriously out of pocket due to the higher running costs.  Customers who've never been self-employed often struggle to get their heads around this simple, basic fact.
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Poles R Us

Re: Dear Martin,
« Reply #9 on: January 14, 2011, 07:11:32 am »
say you cant  use ladders anymore sorry , any ladder window cleaner  now is not insured  unless they have harness , hard hat and all that.

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Steve CM

Re: Dear Martin,
« Reply #10 on: January 14, 2011, 07:19:25 am »
an email i received yesterday

Enquiry: Traditional window cleaner to clean window ledges and prefer not jet hose pipe wash.

thank you

-----

My reply

We only have hot jet hose pipe as the Working at height regulations state that if a safer method than ladders can be used then it should be used. Please remember if someone has a fall on a ladder on your property they can legally sue you for damages.

Regards
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Johnny B

  • Posts: 2385
Re: Dear Martin,
« Reply #11 on: January 14, 2011, 08:21:33 am »
Quote from: ccmids on January 14, 2011, 07:11:32 am
say you cant  use ladders anymore sorry , any ladder window cleaner  now is not insured  unless they have harness , hard hat and all that.



Because it's not true. Be honest with your customers, or are you happy for to them to lie to you?

John. 
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Being diplomatic is being able to tell someone to go to hell in such a way that they look forward to the trip.

GB Window Cleaning

  • Posts: 3262
Re: Dear Martin,
« Reply #12 on: January 14, 2011, 08:44:17 am »
Quote from: JoeMax on January 13, 2011, 07:37:35 pm
Call an established local windower cleaner that does traditional and ask them if they want it.

Then send the customer a txt, e-mail or letter thanking for there business and if they ever change there mind just get in touch.

Or do them trad  :P

I'd agree with this from joe
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julius ilori

  • Posts: 18
Re: Dear Martin,
« Reply #13 on: January 14, 2011, 12:08:39 pm »
Quote from: ccmids on January 14, 2011, 07:11:32 am
say you cant  use ladders anymore sorry , any ladder window cleaner  now is not insured  unless they have harness , hard hat and all that.






WHAT??????????????????????????????????????????????????????????????
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ascjim

Re: Dear Martin,
« Reply #14 on: January 14, 2011, 07:05:43 pm »
Quote from: ccmids on January 14, 2011, 07:11:32 am
say you cant  use ladders anymore sorry , any ladder window cleaner  now is not insured  unless they have harness , hard hat and all that.



I say we can't use ladders to every customer! Going up ladders will be breaking the law ;)
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A & J Owen Window Cleaning

  • Posts: 2192
Re: Dear Martin,
« Reply #15 on: January 15, 2011, 04:04:55 pm »
 ;D   duckie you are fired
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david thomas

  • Posts: 257
Re: Dear Martin,
« Reply #16 on: January 15, 2011, 04:51:19 pm »
Ten years from now trad window cleaning will have a half hour spot on the history chanel
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